Going back and forth between different conversations leading to inefficiency, expert warns
With a plethora of collaboration platforms for organisations to choose from, it can be the case that multiple communication tools get deployed leading to decreased efficiencies as employees go back and forth between them.
According to Kara Korte, director of product management at TetraVX, the need to stay up-to-date and involved in conversations taking place across channels such as Slack, Teams, Gchat, Flowdock, and Trello, causes employees more headaches than relief.
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Kara Korte[/caption]
She told UC Today that employees get overwhelmed with multiple platforms as there is a disconnect between what individual departments need and what the IT department has provided.
“Without understanding the unique needs of each department, or even more granularly individual personas, the IT department runs the risk of implementing a solution that doesn’t meet their needs or align with their department processes,” she said.
In situations like this, department heads take matters into their own hands, finding solutions that accomplish what they feel their existing solutions can’t.
“This shadow IT epidemic leads to security challenges, budget inefficiencies, and ultimately, low user adoption for the IT departments solution. It also leads to a puzzle of disparate technologies that create collaboration inefficiencies between departments,” said Korte.
A major problem with using multiple platforms is user adoption and training, she said.
“For each solution, you have a new UI/UX, new functionality, and often limited integration on how the different systems work together. It also leads to challenges for the IT department as they are left managing multiple vendors and must be the source of training and ticket resolutions for each system,” she said.
