Leading communications company, Enghouse Interactive, recently announced the release of its new Proteus Call Accounting solution for Microsoft Teams.
This state-of-the-art call analytics application helps companies in their migration plan, as well as supporting ongoing management of Microsoft Teams. The new initiative follows the recent introduction of Microsoft’s Call Records API. With this API, organisations can successfully analyse their activities on Microsoft Teams in extensive detail.
The Proteus solution will give further call recording analysis opportunities to companies using teams. With the application, businesses will be able to identify essential trends, employee performance information, quality of service details, and Teams adoption rates, to assist cost management, decision making, and network planning.
Exploring New Analytics for Microsoft Teams
Companies can achieve better cost management by analysing Microsoft Teams adoption rates in video, chat, and audio. This helps with planning networking opportunities and identifying unused assets for discontinuation. Proteus also demonstrates the way that calls breakdown over the PSTN vs Teams calls native to the platform. This helps companies to identify important insights.
Migration planning for larger organisations transitioning from on-premises PBX systems, or from Skype for Business to Teams, is simpler with Proteus. The technology provides detailed usage analysis for various types of PBX. With the Proteus technology, organisations can assess the potential outcome of transitioning people over to Microsoft Teams.
Proteus can continue to offer insights both into the migration process, and how companies adapt by logging information all the way through. At the same time, Proteus measures the quality of service for Teams environments. Business leaders can even monitor employee performance in teams to ensure that staff is neither overworking nor procrastinating.
