Enreach has announced the successful migration of over 100,000 users to its UCaaS platform, Enreach Contact, marking an important step towards growing its European UCaaS offering.
Moreover, the leading UCaaS solutions provider, Enreach, believes the milestone aligns with its strategy of providing a more joined-up and efficient platform for business communications.
The company says it has been focusing on operational and technical improvements and making it possible for Enreach, its partners, and customers to utilise “the synergies of a consolidated technology platform”.
Enreach’s Chief Technology Officer, Koen van Geffen, explains the significance of this achievement for Enreach Contact: "Completing the migration of 100,000+ users to our Enreach Contact UCaaS platform is an important milestone that reflects our ongoing efforts to enhance the quality of our business communications solutions.
This project was not just about moving users; it was about evolving our technology to better serve our customers and partners.”
Enreach Contact
Enreach Contact, Enreach’s core European offering, is a UCaaS solution designed for modern business needs and high-quality customer service.
It includes chat, voice, video, and advanced call management features with mobile and fixed connectivity, plus AU-powered capabilities like smart Interactive Voice Response (IVR), voice and chatbots, and more.
The solution also enables integration with over 100 CRM systems and business apps, such as Microsoft Teams, ultimately raising the standards of communication, collaboration, and remote working accessibility.
Enreach has expanded its portfolio through several acquisitions, each adding new capabilities to its technological arsenal.
Through its acquisition of the conversational AI company Botsquad, for example, Enreach has added advanced conversational bots to its product range.
