RingCentral has announced the launch of AIR Pro at Enterprise Connect 2026, a new voice-first AI agent platform designed to automate customer interactions across voice, SMS, chat, and digital channels.
Embedded directly into RingCentral’s existing communications and contact center ecosystem, AIR Pro enables AI agents to do a range of customer service tasks autonomously.
“AIR Pro represents the next evolution, enabling humans and AI agents to work in collaboration and drive meaningful customer outcomes at scale – all on our trusted agentic voice AI platform,”
said Kira Makagon, President and COO at RingCentral.
The announcement marks the latest step in RingCentral’s broader AI strategy, which has seen the company steadily expand its portfolio of intelligent communication tools over the past year.
A No-Code Platform for Building Voice and Digital AI Agents
One of the defining elements of AIR Pro is AIR Pro Studio, a no-code development environment that enables organizations to design and deploy AI agents using natural language prompts rather than traditional programming. The aim is to make AI agent creation accessible to business users who may not have technical development expertise.
Through this interface, organizations can build voice or digital AI agents capable of handling customer inquiries, authenticating users, and executing multi-step tasks. Rather than simply answering questions, the agents are designed to complete actions such as opening service cases, triggering workflows, or initiating follow-up processes.
The platform also supports real-time multilingual interaction, enabling AI agents to switch languages mid-conversation if a customer changes language during an interaction. This capability aims to remove friction in global customer environments where language switching often occurs naturally.
AIR Pro also integrates with RingCentral’s broader AI ecosystem, allowing agents to interact with other AI-powered tools already embedded in the platform.
Part of RingCentral’s Expanding AI Strategy
The launch of AIR Pro comes as RingCentral continues to double down on AI across its communications portfolio. The company was among the first major CCaaS vendors to introduce a dedicated AI receptionist with the launch of AIR, a tool designed to ensure businesses never miss inbound calls or potential leads.
