Enterprise Connect stands out as one of the world’s most valuable and informative events for the communication industry. Every year, thousands of technology and business leaders visit the halls of Enterprise Connect to learn more about the latest influential tools in the marketplace.
This year, the atmosphere was slightly different. With the COVID-19 outbreak forcing more people to stay at home and avoid crowded spaces, events around the world were shut down. Enterprise Connect was forced to shut its physical doors, but that didn’t stop the event’s organisers from finding a different way to reach would-be attendees.
This year, the Enterprise Connect conference took place completely online, allowing individuals to access virtual webinars, and event experiences from the comfort of their own homes. The Enterprise Connect team even announced the winners of the Best of Enterprise Connect Awards program as part of a virtual session.
The Winners: Best of Enterprise Connect
Eric Krapf, Program Co-Chair, and Enterprise Connect General Manager, extended his thanks and congratulations to everyone who took part in this year’s awards. All of the companies that were nominated for one of the awards this year showed incredible innovation and insight with their offerings. Here are the companies that came out on top.
Overall Best of Enterprise Connect:
Journey won the Best of Enterprise Connect award with its Journey Identity platform. The solution aims to support enterprises in establishing reliable connections with customers. The platform solves problems with security, privacy, and customer experience, using best-in-class solutions for identity, and an encrypted network. The features of the platform can be applied dynamically using the existing enterprise mobile app.
Journey was chosen over:
- Genesys Predictive Engagement, working within Genesys Cloud to help enhance interactions across multiple channels
- Glia conversational compliance AI framework, offering intelligent tools within the digital-first customer service platform from Glia
- Mio’s intercompany federation solution for Cisco Webex Teams, Slack, and Microsoft Teams, which allows users to chat easily with people using different apps
- Omilia’s Cloud Platform miniApps system, a zero-touch offering in natural language that can handle single dialogue tasks and adapt to any CCaaS service
- Pexip’s adaptive composition technology, with auto-framing, real-time face detection, and optimised use of screens
The Winners: Best Innovation for Meeting Rooms
Interestingly, this year’s best innovation for meeting rooms award went to three companies instead of one. Avaya, Kramer Electronics, and RingCentral all shared the top spot.
Avaya was recognised for its Spaces solution, the cloud offering that integrates team collaboration tools and web meetings into a single app.
Kramer Electronics earned the award for VIA GO2, a technology that provides PC, Mac, Chromebook, Android, and iOS users with instant wireless connectivity and advanced presentation tech. What’s more, RingCentral was celebrated for its new product, to be announced at Enterprise Connect.
The Enterprise Connect judges couldn’t choose between the three incredible services, and so decided to award the commendation to everyone instead.
Best Innovation in Customer Experience and Best Application for AI
The winner of the Best Innovation in Customer Experience award was Journey. The Journey team walked away with both the Best of Enterprise Connect overall and the best of customer experience for its Identity platform, delivering more secure and advanced experiences to customers.
