Customer expectations have evolved drastically in recent years. Today’s consumers expect to receive hyper personalised, convenient, and fast-paced service on every channel. To constantly achieve high levels of satisfaction, companies need more than just the right CCaaS tools. They need insights.
Conversational analytics technology leverages the power of artificial intelligence and natural language processing to leverage value from each discussion. The right tools make it easier to track consumer journeys, detect potential problems, and implement amazing interactions. However, these tools can also play an important role in boosting employee experience and productivity.
However, knowing how and where to take advantage of conversational analytics isn’t always easy. This is why it’s so helpful to seek guidance at industry events. Conferences and expos offer a fantastic opportunity to learn about the power of conversational analytics.
Here are some of the best events to check out this year and next.
UCX and DTX
October 12-13, 2022, ExCel London, UK
Do you have limited time in your calendar for events this year? Why not take advantage of two amazing conferences at once? UCX and DTX, located in London, aim to provide a behind-the-scenes insight into everything you need to know about transforming digital and customer experiences.
This year’s events are set to cover a number of crucial topics for those interested in conversational analytics. You’ll learn about customer contact and experience strategies, artificial intelligence, and how to enhance business security. The events are also looking at important trends like deskless working and the rise of the hybrid workforce.
With a strong focus on innovative technology, these events are sure to provide you with plenty of takeaway knowledge on how to leverage artificial intelligence and natural language processing in your future CX strategies.
Cloud Comms Summit
October 18-19, 2022 Chicago, United States
Every year, the Cloud Comms Summit stands as one of the most valuable events in the communications landscape. Hosted by the industry leaders at Cavell, the conference comes packed with useful insights, powerful keynote speeches and amazing panel sessions. The focus on the cloud comms space ensures you’re bound to learn about all of the latest innovations in UC and CX.
Throughout the Cloud Comms summit, you’ll have a chance to learn how to you can leverage analytics and intelligent insights to boost productivity and performance. After all, conversational insights aren’t just for the CX world.
You can network with experts about the benefits of using conversational analytics to improve employee engagement, experience, and training. Plus, there’ll be endless opportunities to look at how the right tools can influence customer satisfaction.
Zoomtopia
November 8-9, 2022, Virtual
Zoom might not be the first company you’d think of when looking into conversational analytics. However, like many UCaaS innovators, the company has been diving deeper into the power of artificial intelligence this year. In April 2022, Zoom even launched a new “IQ for Sales” tool, specifically designed to assist employees with increasing conversions.
During Zoomtopia 2022, you’ll be able to learn all about the tools embedded into Zoom’s UC environment, and how they can assist you with developing deeper insights. You’ll also be the first to learn all about the new features and functionality emerging in the Zoom ecosystem.
With keynote speakers and experts for guidance, visitors are sure to walk away with a better understanding of how analytics can assist their UC strategy.