Enterprise Connect 2023 is underway, and there’s no shortage of news coming from the event. If you’re trying to keep up with everything at the event, we’ve gathered all the latest announcements for your convenience:
Call Analytics Come to Amazon SDK
Amazon has launched Chime SDK call analytics so that developers can deploy machine learning-based analytics in days and gain new insights from their communications. These new analytics include call categorization, post-call summary, speaker search, and tone-based sentiment analysis. The Amazon Chime SDK also includes real-time audio and video, messaging, cloud recording, and data analytics.
New Microsoft Teams Available in Preview
Microsoft has a new Teams Windows application available for public preview. The new app is “reimagined from the ground up” based on user feedback for a more streamlined experience, and boasts faster performance while using less memory and disk space.
The previewed version of Teams also sets the groundwork for AI features, like the recently announced Copilot, as Microsoft’s President of Collaborative Apps and Platforms promises, “We’re only just beginning to see the potential of AI inside of Teams, and we will have lots more to share in the future.”
Learn more… and we’ve also rounded up all of the other Teams news here.
RingCentral Launches RingSense AI Platform
RingCentral is throwing its hat into the ring for generative AI, with a new platform designed to turn conversations into valuable insights. They’re kicking things off with RingSense for Sales, which generates insights and performance metrics based on conversations between salespeople and potential customers.
RingSense can provide automated follow-ups after sales meetings and create scored summaries of customer interactions and can integrate with third-party CRM applications and calendar apps.
Zoom Reveals OpenAI Features and More at Enterprise Connect
Zoom is also adding its own generative AI features, with a new functionality built into Zoom IQ. This feature (created in partnership with OpenAI) is designed to help users compose emails and chat messages, summarize chats, and create meeting agendas, based on the context of conversations.
Additionally, Zoom also announced new updates for email, video, calendar, and CX, as well as a rebranding of its virtual coworking tool, Zoom Huddles (previously known as Spots).
Bandwidth Launches Maestro to Enable Voice App Integrations
Bandwidth has released a new cloud communications platform, designed to help improve customer and employee experiences through real-time voice applications. This new platform, Bandwidth Maestro, is aimed at integrating voice with UC, CX, and AI platforms so that CIOs and businesses can customize communications workflows.
Learn more about Maestro in our interview with Travis Hinton, Sr. Director, Product Marketing at Bandwidth:
Dstny Launches ‘Cutting Edge’ FMC Offering
Dstny launched a new FMC (fixed mobile convergence) offering, which allows service providers to integrate voice services with a device’s native dialer so that users won’t have to switch between apps. This is intended to bridge the gap between UC platforms and mobile devices while improving reliability for users and taking less battery than a mobile data-powered call via a collaboration app normally would.
NICE Launches ‘Groundbreaking’ Generative AI Solution
NICE is another company with big AI news to share, as it’s added generative AI to its Enlighten AI technology, creating the new Enlighten Actions. This new product adds a human-like interface to Enlighten (like that of ChatGPT) and draws from a company’s knowledge base to help provide faster and more accurate responses to user requests. Enlighten Actions is integrated across NICE’s portfolio.
Jabra Introduces New Evolve2 Headsets
Jabra is expanding its Evolve2 line of headsets with the Evolve2 65 Flex, Evolve2 55, and Evolve2 50. Each of these headsets is designed to provide users with features to reduce distractions while working from anywhere.
Webex Reveals New Innovations
Webex has begun revealing a wide array of new developments, including digital engagement for Webex Connect, new Group Call Management, and a new Cisco Room Kit EQ designed to help facilitate hybrid work.
This is just the start of Enterprise Connect 2023, and there will be new announcements and innovations throughout the event.
Owl Labs Introduced Owl Bar
Owl Labs, the hybrid meeting solution provider, has unveiled its latest offering, the Owl Bar.
The Owl Bar works in tandem with the Meeting Owl, allowing remote attendees to have a complete view of the room and integrate fully into meetings. The Owl Bar can also be paired with other Owl devices in larger conference rooms to ensure that remote attendees do not miss any part of the discussion.
The Owl Bar comes equipped with a 4K camera and high-quality speakers and is designed to manage the broader ecosystem of the room and provide a seamless experience for remote attendees.
Theta Lake Launches Compliance Solution for Mural
Theta Lake has launched the first compliance solution for virtual whiteboard Mural.
The tool captures whiteboard content, including text and rich media, before archiving it for governance and recordkeeping. It will also analyse content to automatically flag compliance and security risks.
