“Hold the line caller, I’m transferring you to…anywhere you want!”
Not the official script?
Well, for smart organisations it may as well be.
For them, the notion of their employees being in when they’re out, is an actual reality.
Thanks to the clever convergence of fixed and mobile telephony, voice calls to every employee – whether in the office, out in the field, or simply working from anywhere – are re-routed seamlessly.
The mobile SIM card has become the fixed line extension…and now everyone everywhere can take a call whenever they are needed.
Not via an app that first has to be installed, launched and opened - and which can play havoc with battery life.
Just a plain, dependable, natively-dialled voice call which leverages the cost and reliability of the existing carrier network and which delivers big on user experience.
Indeed, in a world in which the modern enterprise communications tech stack must respond to all of today’s demands for speed and simplicity, fixed mobile convergence is a highly-effective component capable of complementing even the most comprehensive suite of solutions.
For end user organisations and their technology partners, it presents significant opportunity to drive efficiency and growth.
“There is a largely under-served section of the business telephony market for users that are not permanently at desks or in front of screens and all surveys show that the vast majority of people prefer to use their mobile phones rather than landlines – all of that adds up to a significant market opportunity,” says Mark Herbert, Head of Partner Innovation at Europe’s leading UCaaS platform provider Dstny, whose all-in-one-place Dstny Converge solution has fixed mobile convergence covered.
“Think about a salesforce out in the field, or engineers servicing customers, or a fleet of delivery drivers permanently on the road, or knowledge workers working remotely or from home. They are not in front of desktops, and opening multi-step calling apps can be clunky and unreliable as they depend on problematic mobile data coverage.
“Seamlessly converging fixed line and mobile telephony via a single and powerful unified communications platform means their mobile handsets are simply an extension of their organisation’s main phone system.
“Calls to head office can be put through to them in moments, just as if they were sat at a desk down the hall. Call quality is high because the underlying carrier voice networks are robust and reliable; there is no app to open before a connection can occur; and for the caller, they are through to the right person quickly and with no fuss.”
