2023 is just around the corner, and in the world of business, that means one thing: it's time to start predicting the top trends for the year.
Since 2020, we have seen a huge change in the way that people work. Employees are now more likely to be in a hybrid working environment, where they can work from home or remotely as needed. This has been made possible by advances in technology, which have made it easier for people to stay connected no matter where they are. As a result, businesses are able to save money on office space and other associated costs.
The UC industry, as a core enabler of collaboration and productivity, will continue to have a role to play over the next 12 months as businesses continue to mold their working conditions to what is best for the company and their employees.
According to Cataleya CEO Andreas Hipp, the 2023 communications industry will be dominated by two main technologies: Microsoft Teams and Zoom. However, he added that their popularity will begin to decline as users move towards more innovative solutions.
"I believe we will see a continuation of 2022 trends in the Macro and Micro environments well into 2023 with maybe some changes later in the year, subject to no further crisis developing out of nowhere.
"The trend towards hybrid working will continue in 2023, meaning we can expect to see a rise in the popularity of contact center and UC solutions over the next year. These solutions allow businesses to provide a better customer experience while also reducing costs.
"Vendors in the UC market will also have an opportunity to replace incumbents by offering cost-effective solutions that meet the needs of businesses, as they finetune their working arrangements and deal with macro-economic factors like inflation."
Hard Work Paying Off
When it comes to Cataleya, Hipp says that a lot of the work he and his team have put in over the past 12 months will culminate in “quite a few” announcements in 2023, including the full launch of Link2Teams and Orchid Collab that will simplify provisioning of users across Microsoft Teams, Zoom Phone and other Comms platforms, as well as integration to SBC’s and carriers.
