Zang, a company owned by Avaya, was recently recognised by Frost & Sullivan as a new product innovation leader in the North American market for cloud communications. Today, Zang is introducing new solutions for enterprises seeking out ways of embedding fantastic new communications features like text and voice, into their own apps. With Zang, companies are achieving better efficiency and innovation in business processes, and employee/customer communications.
Frost & Sullivan's team of world-wide analysts chose Zang for the award after evaluating countless sectors and marketplaces. The consultants believed that Zang are bringing a valuable level of innovation to the enterprise cloud market. While most developers in the app space are looking for solutions to overlay APIs on existing communication solutions, Zang has achieved a unique position, developing communication technology on three fronts:
- Unified Communications as a Service (UCaaS)
- Communications Platform as a Service (CPaaS)
- Team Collaboration
The Power in Zang's Unique Market Position
By approaching cloud communications from those three strategic fronts mentioned above, Zang are offering a more comprehensive approach to collaboration. The company's market position is supported by their three key products: Zang Spaces, Zang Office, and Zang Cloud:
- Zang Spaces delivers team collaboration solutions to Avaya in a time when team collaboration has emerged as a crucial tool for the workforce. Today, businesses from all industries and backgrounds are embracing team solutions for their employee workflow and engagement strategies
- Zang Office is the public cloud UCaaS solution offered by Zang that gives mid-sized and small businesses a more affordable, and reliable solution for setting up cloud-based services. Avaya customers on the move to the cloud will benefit from a rich level of support from Zang, as well as cost-effective solutions for digital transformation
- Zang Cloud is the CPaaS platform that Zang provides to offer call recording, text messaging, voice, and more to people in the enterprise space. Seamlessly connected with Avaya's flexible development platform "Breeze", the Zang Cloud meets the needs of partners and customers by offering cloud-based and hybrid solutions to their UC needs
Celebrating the New Award
According to Frost & Sullivan, Zang are a worthy winner of their 2017 CPaaS award for new product innovation. They feel that Zang is bringing something unique to the CPaaS market by combining the enterprise understanding of Avaya with the agility of a whole-new toolset and customer service experience.
