UCaaS in the enterprise has changed significantly from the traditional PBX days when companies just wanted something that worked and technical readiness was the priority. Now, much larger numbers of stakeholders are involved and they want to provide value to employees. Achieving this goes beyond deployment of a communications solution, it requires organisational readiness to go hand-in-hand with the technical readiness.
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Lisa Campopiano[/caption]
All too often, introduction of new technologies fail because organisations are not ready, not because of the technology itself. When it comes to UC, there’s a need to prepare people for the platform and the changes it will bring to their working lives. This is vital to maximise adoption and deliver value to the customer.
To prepare customers for their transition to UCaaS, Fuze Services focus on four specific elements: implementation, adoption, support, success. Fuze Implementation Services offer a streamlined, scalable methodology for deploying in the enterprise. To complement Fuze Implementation Services, Fuze has launched Fuze Success Plans, combining elements of adoption, support, and success into tiered offerings, to fuel customers’ continued growth.
These offerings start by helping customers think strategically about rolling out new tools to their employees, starting with creating an end user adoption plan that includes enablement and proper communication regarding the change, and onwards to support in which the process of understanding issues, analysing them and solving them is addressed. The final pillar, success, focuses on what has been achieved and how to optimise Fuze. Across each of these different services, Fuze resources will partner with customers, bringing their expertise and knowledge, serving as a trusted advisor for each customer.
“We knew our approach was different so we wanted to create a collection of our best practices and services that enterprise companies need to be successful when deploying a new solution,” said Lisa Campopiano, the Vice President of Customer Success & Sales at Fuze, which introduced its new range of core, enhanced and premier Fuze Success Plans on 4 June.
