Following on from Geomant’s recent introduction of the Buzzeasy Contact Centre for Microsoft Teams, the company has revealed a range of new solutions. Geomant, the contact centre specialist, is now offering a new Microsoft Teams recording service. This provides compliance confidence, and support for quality management capabilities for companies using Microsoft Teams.
The recording service will record all internal and external interactions that happen on Microsoft Teams. Hosted on Microsoft Azure, and using recording software from Verint, the solution is fully-managed, and cost-effective. For teams in search of secure training, compliance, and quality management tools, Geomant has the perfect offering.
Addressing Team Recording Needs
Companies working in sectors that have strict regulations around compliance, such as the financial services sector, will benefit from Geomant’s affordable subscription-based service. There is now a much greater focus on business continuity and managing remote employees. This means recording on Microsoft Teams is more crucial than ever.
Being able to properly record conversations ensures companies can address record-keeping and monitoring requirements. Many companies will be reliant on interaction monitoring for managing home workers. Geomant’s system will enable the monitoring messages and calls on Teams for supervisors and managers.
Geomant stands out as an experienced distributor of Verint solutions. The company is proud to once again be delivering a Verint solution for companies with needs on Microsoft Teams.
Years of working alongside Verint has allowed Geomant to deliver unrivalled experiences with Verint compliance software. The new recording solution for Microsoft Teams adds to this impressive background. There’s also an option to access a hybrid version of the service, where you can store certain recordings on-premise.
