GoTo has enhanced its Connect platform with new releases to help drive productivity and reliability in a hybrid work environment.
The updates include a new dial plan editor, call volume analytics, and an efficiency mode to help find and alleviate problems in poor network situations.
GoTo says it is putting IT admins at the forefront of making flexible working a reality by ensuring that employees can make essential connections with customers and partners.
Paddy Srinivasan, Chief Executive Officer of GoTo, said: "With employees working from anywhere, providing consistent, high-quality connections can be challenging, especially for IT admins.
"At GoTo, we continue to optimise for IT admins to give them the insights and reliability needed to reduce tickets and keep businesses running.
"Today's enhancements go a step further to remove common technology barriers and enable IT admins, to work smarter, all while having the 99.999% uptime they depend on."
New Dial Plan Editor
GoTo Connect's dial plan editor allows users to access a drag-and-drop call flow creator, which helps save time.
In the latest update, GoTo has enhanced the system with call volume analytics to be at the forefront of the platform.
It is designed to help IT admins uncover business insights that could be key to improving customer experience and drive revenue.
Call volume data can be viewed in real-time from the last hour or can be used to build trend reports to view calls coming in over the last one, seven, or 30 days.
The new dial plan editor also allows for more phone lines to be added and, in turn, reduces customer wait times if IT admins notice heavy call volume.
It also allows troubleshooting to ensure that phone systems are still online if there is a lack of inbound calls.
Efficiency Mode
Efficiency Mode is designed to recalibrate webcam resolution and screen share quality to ensure an optimal user experience in a hybrid working environment.
