GoTo is launching GoPilot, an AI assistant for its Resolve platform, to enhance and simplify IT management.
In what the business describes as the "first AI assistant for end-to-end IT management and support", GoPilot provides a holistic overview of endpoints, streamlines diagnostics through automation, assists users in issue resolution, and continuously learns to anticipate and mitigate potential disruptions proactively. This solution is empowered by advanced data, text and visual processing models to inform its processes.
Olga Lagunova, Chief Product and Technology Officer at GoTo, commented:
GoPilot is the latest addition to GoTo Resolve’s AI features that have already enhanced the agent and end-user experience with time-saving tools such as AI script creation and self-service resolution recommendations. With GoPilot, we’re giving IT teams more time and resources to focus on the tasks that truly matter – like scaling and securing their business and supporting their employees."
GoPilot integrates OpenAI's API platform and a GoTo-owned AI stack to produce its AI assistant. This innovation streamlines daily operations by automating tasks like system diagnostics and patch updates, opening up resources for strategic projects.
Additionally, GoPilot uses conversational prompts, enabling agents of all levels to tackle complex issues without requiring command knowledge, and it can continuously identify, resolve, and preempt endpoint issues.
"We’re extremely excited to introduce the market’s first end-to-end IT management and support AI assistant to GoTo Resolve customers and to introduce even more AI innovations across GoTo’s solutions in the coming months," Lagunova added.
GoTo Pilot's Feature Set in Detail
The solution can streamline device diagnostics. This entails automated data collection and analysis from all network devices, including resource usage and update status, enabling real-time identification of inefficiencies or risks.
GoTo Pilot also includes live AI translations of languages on the end user screen to enhance communication for agents and overcome language barriers, accelerating resolution times. GoTo Pilot removes note-taking and recaps by introducing automatic background screenshot capturing and analysis during support sessions. Agents can concentrate on providing assistance as GoPilot generates live notes and summarizes actions taken.
To simplify patch management, GoPilot automatically identifies missing updates, providing a direct link to the relevant solution page with flagged devices and updates preselected. Agents can then patch all devices with a simple press.
Lastly, coming soon, agents will be able to enhance automation with GoPilot, enabling automatic scanning, detection, and resolution of issues to mitigate future risks and allocate more time for IT teams.
