GoTo has announced a sweeping range of new features for GoTo Resolve and Connect, including AI and security enhancements, to address the needs of the evolving digital workplace.
The series of almost 60 new features is part of GoTo's tri-annual release showcase of product innovations to enable business productivity and growth for customers for GoTo Resolve, GoTo Connect and LogMeIn Rescue.
These include improved security and compliance capabilities for customers' critical IT management tools, better integrated and more navigable workflows, AI-powered and automated tasks, and more effective ways to serve customers on any device.
Damon Covey, Chief Product Officer at GoTo, commented:
At GoTo, our focus is always on making things easier for our customers. Our latest product updates, integrations, and AI innovations are all part of our ongoing mission to lessen the workload for IT, enhance security, and increase productivity to give them back time to focus on what really matters."
The New Features in Detail
Among the new security and compliance features are application capabilities in GoTo Resolve, which ensure third-party applications on managed devices are updated. The recently announced GoTo Resolve Asset Management protects businesses by tracking, monitoring, and overseeing their inventory of IT hardware assets to boost productivity, identify devices and users, and maintain proper compliance.
GoTo Resolve also now integrates with Logitech for CollabOS to offer remote access for video conferencing hardware. Additionally, GoTo Resolve has introduced an updated dashboard for real-time visibility into critical device monitoring and helpdesk metrics and the functionality to personalise email addresses for helpdesk service. Several updates to GoTo Connect improve collaboration and customer experience through remote control meetings and shared inbox assignment visibility.
Multiple AI-powered features are also being added across GoTo's products, including automating repetitive tasks to save time. GoTo Resolve Helpline, for example, offers end users an extra channel for support and produces AI-powered troubleshooting tips while they wait for an agent.
AI Chat Analysis for GoTo Connect analyses customer satisfaction and develops succinct summaries, producing a greater understanding of customer interactions. GoTo Connect SMS call flow integrates SMS messaging into communication flow with a drag and drop to streamline connecting with customers.
