GoTo has unveiled The Essentials bundle, which combines GoTo Connect Standard and GoTo Resolve Standard.
The new bundle will allow customers full access to the full features of Connect and Resolve to offer a platform that supports UCC and IT operations.
Paddy Srinivasan, Chief Executive Officer, GoTo, said: "When we launched GoTo Resolve earlier this year, we knew that it would quickly become complementary to our existing communication product, GoTo Connect.
"We see both IT support and communications as necessary products to keep a business running and employees and customers engaged, yet no one else is bringing together this functionality in a single experience for SMBs.
"Earlier this year we introduced a unified admin system and today we are excited to further deliver on our vision by bringing helpdesk ticketing into the GoTo Connect experience at no additional cost.
"Over time, these two essential products will continue to come together so both end users and IT teams can maximize their productivity in our all-in-one business communications and IT support platform."
According to GoTo, The Essentials bundle can help to boost end user productivity as the app provides instant alerts, device and connection information, and more.
GoTo has also revealed that it has added IT helpdesk functionality to its GoTo Connect UCaaS product.
The software is designed to accelerate resolution time for IT administrators as end users can now submit a ticket from within the GoTo app.
