As businesses continue to develop their relationship with cloud technologies, so too they can develop the technology that they take advantage of.
Although they are free to discover the advantages of the cloud for themselves, technology providers have a key role in opening businesses’ eyes to the improvements Artificial Intelligence, for example, can provide.
To take Microsoft as an example, their Azure Cognitive Services allow technology providers, such as ASC Technologies, to bring customers the service they need in order to make their business more efficient.
That’s exactly what ASC Technologies has done with their Recording Insights solution for Microsoft Teams. Taking advantage of the cloud services available to them, ASC provides a transcription and reporting solution that allows companies in regulated industries to comply with the rules that apply to them more efficiently.
As Britta Chiaia, Product Manager at ASC Technologies details, ASC uses Vision, Speech and Language APIs from Azure Cognitive Service to allow businesses in financial, legal and public industries to work more efficiently.
“From our perspective, Azure Cognitive Services is all about extracting meaningful information out of video, voice and images,” said Chiaia. “In that way it is a perfect match for our Recording Insights solution.
“Since we're recording video- and voice conversation calls, we take advantage of Cognitive Services to allow users to classify recordings, extract sentiment, highlight keywords and add notes or translate the transcript in whatever language is required.
“Vision APIs will allow us to detect and identify faces of people and decipher who is speaking when a transcript of the conversation is generated. We extract meaningful information out of the videos itself too, including content and what is displayed”
Spotting infringements
Regulated businesses have multiple rules like Dodd-Frank, HIPAA or MiFID to abide by in their day to day operations. However, in a hybrid setting, making sure that employees are adhering to these regulations is a difficult task.
This is because the traditional way in which regulations are followed involves recording meetings and employing people to go through each recording to make sure the meeting complied with these special regulations. Otherwise, businesses have to fear high penalties and fees.
As Chiaia demonstrates, this approach is wasteful and is something that ASC Technologies solves with it’s Recording Insights solution.
