How CPaaS is Transforming CX

Why CPaaS matters for CX: UC Today talks Webex CPaaS, low code and ChatGPT, and how enterprises can improve customer experience.

Jonny Wills

Watch on YouTube.

Jonny Wills, Senior Editor at UC Today interviews David Jennings, Head of Global Sales Engineering, Webex CPaaS and asks How CPaaS is Transforming CX.

In this session, we discuss:

What is CPaaS (Communications Platform as a Service) and why does it matter for enterprises?
Popular use-cases as to how CPaaS is improving CX and meeting customer expectations
What are the challenges for enterprises when implementing CPaaS?
What are the benefits of implementing an Enterprise CPaaS?
Why is democratizing CPaaS important for Enterprises? And what is the role of ‘low code’ in helping?
What roles Chat GPT are taking in CPaaS, if any, or the UC space in general and when this will start to happen

For more information, visit Webex.

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