Mark Bunnell, COO and co-founder of Nuwave, reveals how the company's iPilot platform is transforming unified communications service management for carriers and partners struggling with multi-platform complexity.
With 33 years of voice industry expertise, Bunnell explains how the UC landscape has dramatically shifted from single-platform environments like BroadWorks to today's diverse ecosystem featuring Microsoft Teams, Zoom, and WebEx. This evolution has created unprecedented challenges for carriers trying to keep pace with customer demands while managing limited resources.
Nuwave's solution addresses this complexity through a unified interface that standardizes provisioning across all UC platforms. The iPilot platform, refined over nine years through continuous customer feedback, eliminates the need for engineering expertise while automating critical processes. Bunnell emphasizes that successful UC service management requires both sophisticated technology and deep industry knowledge to streamline workflows effectively.
