in person5–8 Oct 2026
WebexOne 2026
Austin, Texaswe’ll be there
Cisco's collaboration showcase. The room-device roadmap and the Teams-interop story are the two threads we'll pull.
More storieschronological
Explainer
Cloudflare Wants to Be Your Service Assurance Control Plane
Cloudflare wants to be the service assurance control plane. Here's why Cloudflare Connectivity Cloud is worth considering.
Rebekah Carter · 1 Aug 2026
Newstrending
Amazon Files for 5,105 Satellites to Keep Frontline Workers' Phones Connected Beyond Cell Coverage
What Amazon's 5,105-satellite FCC filing for direct-to-device connectivity means for businesses still locked into Starlink as their only LEO option
Marcus Law · 28 Jul 2026
Sponsored · New Era Technology
The Contact Center AI Gap: Why Ambition Isn't Translating into Results
There has never been more confidence in AI's potential to transform the contact center.
Kristian McCann · 9 Jul 2026
Newsmost read
BT and Ivanti Launch Telco-First Remote eSIM Installation for Managed Android Devices
BT Business and Ivanti have launched a telco-first way to remotely install and activate eSIMs on managed Android devices at scale
Marcus Law · 3 Jul 2026
Explainertrending
Service Recovery CX Is Dying in the Handoff — And Disconnected Systems Are the Culprit
Service recovery CX strategies slow down for obvious reasons. You need to fix the issues before they hold your teams back.
Rebekah Carter · 30 Jun 2026
News
Cisco SD-WAN Manager Zero-Day Turns the Network's Control Plane Into the Target
Cisco SD-WAN Manager zero-day CVE-2026-20245 turns the control plane into the target. Published on UC Today, see why buyers should patch Cisco now.
Marcus Law · 25 Jun 2026
Explainer
Is Your Resilience Strategy Just Adding Backup Systems Without Reducing Real Risk?
Discover why adding backup systems increases enterprise redundancy risk. Learn how to build a modern IT resilience design.
Sean Nolan · 24 Jun 2026
Explainer
How to Build True Observability Instead of Just Monitoring What Already Broke
Discover the difference between observability vs monitoring. Learn how real-time observability helps DevOps teams detect unknown issues.
Sean Nolan · 17 Jun 2026
News
What is Negative Maintenance: The Internal Operating Principle That Cuts Future Workloads
Discover how negative maintenance and workplace ITSM automation improve productivity and enhance proactive service management for businesses.
Sean Nolan · 15 Jun 2026
Explainer
Why Is Your UC Reliability Only as Strong as the Weakest Network You Don’t Own?
Discover how third-party network visibility and a UC observability strategy reduce enterprise connectivity risk and stop the IT blame game.
Sean Nolan · 11 Jun 2026
Explainer
Your UC Platform Isn't Down: It's Just Performing Badly Enough to Frustrate Everyone
Discover how hidden CX network latency and slow service response time degrade customer experience despite perfect uptime metrics.
Sean Nolan · 3 Jun 2026
News
AI in ITSM Is Delivering Real Results. So Why Are Most IT Teams Still Stuck?
New research confirms AI in ITSM is delivering real ROI for early adopters. The data also shows why most teams are still falling short.
Marcus Law · 29 May 2026
Explainer
Your Service Management Strategy Isn’t Reducing Incidents. It’s Just Making Them Easier to Track
Is your IT service management strategy actually preventing incidents, or just making them easier to track? It's time to find out.
Rebekah Carter · 28 May 2026
Interview
How AI Is Reshaping Hybrid Work, Service Management & Connectivity
Amit Barave, VP and GM of Cisco Webex Suite and AI, explains how agentic AI is collapsing IT silos and reshaping service management.
Christopher Carey · 28 May 2026
Explainer
Is Your Connectivity Strategy Just Adding Redundancy Instead of Reducing Risk?
Discover why adding backup systems increases network redundancy risks and how a connectivity resilience strategy simplifies IT architecture.
Sean Nolan · 26 May 2026
News
Workday Brings Agentic AI Into ITSM With New Sana for IT Service Management
Workday has launched Sana for ITSM, automating IT requests and employee lifecycle events using HR data already inside the platform.
Marcus Law · 21 May 2026
Explainer
Your UC Stack Isn't Resilient - It's Just Waiting for the Next Failure Chain
Discover why reactive monitoring destroys IT resilience and how proper UC infrastructure management stops cascading outages.
Sean Nolan · 19 May 2026
News
Why Most Enterprises Aren't Ready for the Agentic ITSM Tools Ivanti and ServiceNow Are Already Shipping
Agentic ITSM infrastructure is the gap vendors don't mention. McKinsey's data shows autonomous agents only work when the estate is rebuilt first.
Marcus Law · 14 May 2026
Roundtable
From Reactive to Predictive: How AI Is Rewriting the Rules of IT Service Management
Irwin Lazar, Chethan Visweswar, John Finch, and Mark Bunnell debate AI, service management convergence, and reactive IT.
Christopher Carey · 13 May 2026
News
Is Your ITSM AI Pilot Stuck? ServiceNow and Accenture's Forward Deployed Engineering Programme Can Scale It
ServiceNow and Accenture's new FDE programme targets the 95% of enterprise ITSM agentic AI pilots that never reach production
Marcus Law · 7 May 2026
Feature
The Home Office Black Hole: How To Extend Observability to the Edge
Hybrid work has exposed a critical visibility gap at the network edge, leaving IT teams struggling to diagnose and fix last-mile performance issues beyond their control
Kristian McCann · 7 May 2026
News
The ITSM Wake-Up Call: Why Tools Fail When Data, People, and Suppliers Don’t Align
UCX Manchester insights on ITSM tool implementation, AI-powered service desk readiness, and multi-supplier IT governance for IT leaders.
Sean Nolan · 7 May 2026
Explainer
How to Build a UC Stack That Survives Network Failure
Unified communications reliability starts with network resilience. Here's how you can build a UC stack that survives network failure.
Rebekah Carter · 28 Apr 2026
News
Ivanti's Latest Release Puts Agentic AI ITSM Into Commercial Deployment
Ivanti's 2026 Neurons release introduces an IT service desk AI agent for autonomous resolution. Here's what it means for ITSM teams.
Sean Nolan · 27 Apr 2026
News
ServiceNow Q1 2026 Earnings: AI Momentum Builds, But Investors Remain Cautious
ServiceNow beat Q1 2026 guidance and raised its full-year forecast, but shares dropped sharply as investors questioned AI revenue growth.
Christopher Carey · 27 Apr 2026
News
Cisco Expands Sovereign Infrastructure Push Across EMEA
Cisco expands its Sovereign Critical Infrastructure portfolio across EMEA, helping organisations gain greater control over data and security.
Christopher Carey · 24 Apr 2026
Explainer
Is Multi-Cloud Networking Creating a Governance Nightmare
Multi-cloud connectivity can reduce visibility and raise risk. See how governance, orchestration, and monitoring restore control.
Sean Nolan · 24 Apr 2026
News
Serval CEO: ITSM Automation Should Resolve Tickets, Not Just Track Them
Serval CEO Jake Stauch argues legacy ITSM was built to track requests, not resolve them - and that ITSM automation is where the gap lies.
Sean Nolan · 23 Apr 2026
News
More AI, More Complexity: What SolarWinds' 2026 Report Really Means for IT Service Management
New SolarWinds research reveals 44% of IT teams are managing more incident response than ever - despite increasing AI adoption.
Sean Nolan · 22 Apr 2026
Sponsored · Fusion Connect
What Really Causes Delays in Satellite Connectivity Deployments
The advent of Low Earth Orbit (LEO) connectivity options, like Starlink and Amazon Leo, make bringing broadband connectivity to remote locations, or…
Kristian McCann · 21 Apr 2026
News
Atlassian Ties AI Data Collection Controls to Subscription Tier
Atlassian will collect metadata and in-app data by default to train AI tools like Rovo, with tiered controls and Enterprise opt-outs.
Christopher Carey · 21 Apr 2026
Explainer
Would Your Business Survive a Major Network Outage Today
See how redundancy, failover planning, and multi-carrier design protect UC, customer operations, and revenue during major outages.
Sean Nolan · 17 Apr 2026
News
How Verizon Is Engineering the World's Most Complex Connectivity Operation at FIFA World Cup 2026
Verizon’s 2026 FIFA World Cup network shows how layered connectivity, visibility, and resilience reduce service risk at scale.
Alex Cole · 16 Apr 2026
Newsmost read
Canva Acquires Simtheory and Ortto as It Expands Into AI and Marketing Tech
Canva has acquired Simtheory and Ortto, expanding into AI workflows and marketing automation as it builds an end-to-end work platform.
Christopher Carey · 15 Apr 2026
Explainer
How Poor IT Visibility Drives Hidden Enterprise Risk and Cost
Fragmented IT service visibility creates blind spots that raise risk and incident cost. Learn how observability speeds response.
Sean Nolan · 10 Apr 2026
Sponsored · Gamma
The Operational Trap: Why UC Migration is No Longer a DIY Job with Gamma
Why UC migration is no longer DIY: Gamma and UC Today show MSPs how managed GammaEdge Migrate reduces PSTN switch-off risk, multi-vendor strain and margin press
Kieran Devlin · 8 Apr 2026
News
Freshworks Moves to Fix AI’s IT Data Problem With Freshservice Update
Freshworks upgrades Freshservice with continuous discovery and real-time dependency mapping for IT asset management.
Christopher Carey · 7 Apr 2026
Explainer
Why Network Failures Are Silently Breaking UC Performance
Network failures often cause UC issues. Learn how latency, packet loss, and DEM improve UC reliability with network experience management.
Sean Nolan · 3 Apr 2026
Newstrending
Vonage, ServiceNow to Elevate CX and IT Management With New Voice AI Integration
The new Vonage ServiceNow integration embeds real-time voice and AI directly into enterprise workflows to eliminate manual data entry.
Kieran Devlin · 24 Mar 2026
News
Atlassian Cuts 10 Percent Of Workforce As AI Reshapes Software
Atlassian has announced plans to cut 10% of its global workforce amid a strategic shift toward AI and enterprise growth.
Christopher Carey · 16 Mar 2026
Interview
Rethinking AV Security in a Connected World
Yorktel-Kinly CISO explains AV security in the enterprise, shared ownership risks, lifecycle governance, and closing hidden attack gaps.
Kristian McCann · 11 Mar 2026
Explainer
Which UC Security & Compliance Reports Buyers Are Using to Shape 2026 Budgets
The UC security research enterprise buyers use in 2026. Explore compliance analyst reports and collaboration risk analysis in this explainer.
Sean Nolan · 1 Mar 2026
News
8x8 Taps KCOM Infrastructure to Challenge UK Enterprise Comms Market
8x8 teams up with KCOM to provide UK businesses and the public-sector with an integrated, secure, and reliable cloud communications platform.
Christopher Carey · 26 Feb 2026
News
Slackbot’s Second Act: How Salesforce Is Turning Agents Into Colleagues
Salesforce is remaking Slackbot into an AI agent designed to orchestrate work across apps – raising questions for UC leaders on governance
Christopher Carey · 25 Feb 2026
News
Microsoft Teams Gets a Speed Boost on Amazon WorkSpaces
Microsoft has launched general availability of Teams optimisation for Amazon WorkSpaces, bringing improved virtual desktop experience.
Christopher Carey · 24 Feb 2026
Feature
Cloud Voice Isn’t Enough: How The PSTN Switch-Off Exposes Comms Hygiene Gaps
Strong communications hygiene — networks, governance, and day-two discipline — is now critical to avoid disruption.
Christopher Carey · 19 Feb 2026
Sponsored · Gamma
The Anatomy of a Perfect Migration With Gamma Edge Migrate: A Blueprint for the Channel
Gamma Edge Migrate helps channel partners cut PSTN switch-off risk with audit, porting, aftercare and Openreach support.
Kieran Devlin · 17 Feb 2026
Explainer
Cloud UC Resilience: Cloud Degradation is Inevitable, Can You Survive without Panic?
Cloud degradation is inevitable. How you approach Cloud UC resilience determines whether you'll survive the years ahead.
Rebekah Carter · 15 Feb 2026
Explainer
The 90 Day Playbook for ITSM & Connectivity Adoption Success
A 90-day ITSM adoption plan and connectivity monitoring rollout to improve UC reliability, reduce disruption, and boost employee experience.
Sean Nolan · 15 Feb 2026
Explainer
Are You Ready For an Infrastructure Upgrade? How to Prepare for ITSM & Connectivity Adoption
Get your UC infrastructure upgrade readiness right with an ITSM implementation checklist, connectivity adoption plan, and ROI advice.
Sean Nolan · 15 Feb 2026
Explainertrending
Head-to-Head: The Top Vendors Leading The Service Management & Connectivity Market
Compare ServiceNow vs Atlassian ITSM and Cisco vs Juniper connectivity for UC. A neutral buyer guide on AI, call quality visibility, and fit.
Sean Nolan · 15 Feb 2026
Explainer
Evaluating ITSM vs Observability Tools for UC: Which One Is Right For You?
Compare ITSM vs observability tools for UC, plus connectivity tool evaluation tips to improve call reliability, support speed, and QoE.
Sean Nolan · 15 Feb 2026
Explainer
The 5 Verticals Where Service Management & Connectivity Are Having A Big Impact
Explore service management use cases and connectivity platform examples across 5 industries, with real UC productivity wins on display.
Sean Nolan · 15 Feb 2026
Explainer
The Service Management & Connectivity Market Map: 12 Vendors You Should Know
A market map of the top ITSM vendors, enterprise connectivity vendors, and unified observability vendors for 2026 - with a UC focus.
Sean Nolan · 15 Feb 2026Brandsnamed in this beat
Cisco4meXurrentNuwaveUC TodayTata CommunicationsAteraAryakaGartnerCloudflareAmazonNew Era Technology
Eventson the calendar · full calendar on this beat →
virtual12–15 Oct 2026
Workday Rising 2026
Las Vegas, Nevada
Workday's customer conference in Las Vegas; HR, finance, and planning platform roadmaps across four days at The Venetian.
in person14–15 Oct 2026
UCX London 2026
London
The UK's dedicated unified communications and collaboration show; vendor roadmaps, buyer sessions, and the industry's interoperability scorecard at ExCeL.