Going into 2020, it was the companies with the most flexibility that had a clear advantage. By March, countless knowledge workers and professionals had begun working remotely to avoid the spread of the pandemic. Endless companies were suddenly shifting their strategy to focus more on the digital world, instead of the physical.
Time spent with the WFH environment helped companies to discover how beneficial remote workers are. They’re more affordable, often more productive, and happier too. The result? Most companies aren’t planning a full return to the office anytime soon.
So, what does that mean for your tech stack? Well, if you already have a UCaaS solution, now’s the time to really put it to the test. Unified Communications as a Service allows business leaders the freedom, they need to make crucial decisions about the optimisation of anywhere work.
Why Do UCaaS and WFH Go Hand in Hand?
Remote workers can only achieve the same kind of productivity they had in the office if they have access to the same tools at home. More importantly, they need to feel as though there’s an easy way to access and use those tools, without the promise of tech support to fall back on.
A big benefit of UCaaS for the age of remote work is that it helps the business to become more productive, by eliminating the demand for various misaligned pieces of software and communication platforms. You get to keep everything in one central place, and staff can access all the functionality they need via a single phone system.
A mobile workforce, like the one offered by UCaaS technology, supports the ever-shifting staff members who are searching for a more flexible way to work. The question is, how do you optimise your UCaaS solutions to get the best results?
1. Go Global
If your UCaaS provider has data centres all around the world, are you taking advantage of that? In today’s remote working world, UCaaS doesn’t just help you to empower your current workers, it could assist you in accessing new talent too. UCaaS solutions can help you to bring new staff members onboard from virtually anywhere, giving you the freedom to seek out candidates that you wouldn’t see on your doorstep.
Integrate a calendaring system with your UCaaS solution, and your employees will be able to figure out exactly when they can set up calls with their colleagues. You could even look into real-time translation tools with Microsoft Teams or Google Meet to ensure that your people understand each other.
2. Set Up a Communication Policy
How are you going to manage communication within your UCaaS environment? Do you want to offer your employees an omni-channel landscape where they can talk to each other through messaging, text, video, and audio? Today’s UCaaS solutions have a lot of options available, so avoid confusion by laying expectations for how people might need to communicate.
For instance, quick messages on chat might be ideal if someone just needs to share an update on a project, or your teams could use broadcasts to reach lots of people at once. Alternatively, if a set of staff members is working together on a complicated task, then a video call with screen sharing solutions might be more effective to bring context to the conversation.
3. Combine UCaaS and CCaaS
Why have a single pane of glass for all of your internal communications, but nothing to link in your external discussions with customers? Bring your CCaaS and UCaaS environments together so that your employees can more easily handle customer concerns and teamwork in the same place. By connecting the UC world and the contact centre, you open the door to better customer satisfaction.
