2017 finished on a positive note for InGenius Connect Enterprise, who was announced to be the winner of "Customer" Magazine's TMC Labs Innovation Award for 2017, and "Internet Telephony" magazine's Unified Communications Excellence award. TMC, the global media award, hosted both awards, selecting InGenius for their innovative work in the contact centre industry.
According to Dale Gantous, the CEO of InGenius, the company has been responsible for powering the productivity of numerous contact centres, including those for Vistaprint and LinkedIn in recent years. Dale was thrilled to see that the hard work of his team had been recognised by TMC, and he noted that the brand will be continuing to build on their initial success in the years ahead, delivering advanced CTI expertise to companies of all shapes and sizes.
The Growth of InGenius
InGenius is a CTI (Computer Telephony Integration) expert, who focus on connecting existing systems within a business telephony network, with leading CRM solutions, to provide simpler opportunities for customers to connect and collaborate. The InGenius solution means that service and sales teams can work from a single pane of glass through the CRM platform.
For contact centres, an integration from InGenius can translate into better productivity, enhanced value for organisations, and a better customer experience too. According to Dale Gantous, awards like those provided by TMC help to inspire the brand to continue striving for even more success as they move into the future of CTI solutions.
