CallCabinet has completed its seventh integration with Webex as its call recording solutions are integrated into Webex.
The compliance recording specialists now have one of the few solutions providing comprehensive integration for Cisco cloud, on-premise, and contact centre platforms.
Previously, CallCabinet has integrated solutions with Webex Contact Center, Cisco HCS, UCCE, UCCX, UCM, and UCM-C Dedicated Instance.
Ryan Kahan, CEO of CallCabinet, said: “It’s another significant milestone that speaks to our unrelenting commitment to advancing business success across platforms – supporting all the ways people communicate in today’s quickly evolving environment.
“Having CallCabinet directly available within the Webex App Hub for rapid deployment to Webex Calling and Webex Go supports our longstanding integration track record across Cisco platforms.”
The solution will provide Webex Calling and Webex Go customers with “revolutionary” compliant call recording technology, according to CallCabinet.
They will have access to “future-proof” regulatory compliance, conversational analytics, custom business intelligence reporting, and quality assurance automation.
As a result, Webex Calling (Multi-Tenant and Dedicated Instance) users will be able to effectively manage what was said during calls, as well as gain a single-pane-of-glass view on all voice metrics relevant to their businesses.
CallCabinet believes that enterprises seeking to renew their customer and employee experience, improve security, and meet global compliance and data sovereignty standards will profit from its compliant call recording solutions.
The solutions are not only designed to benefit companies operating within heavily regulated industries, improved productivity, dispute resolution, enhanced business intelligence, and more can be seamlessly utilised via Webex Calling.
Amey Parandekar, Senior Director of Product Management for Webex Calling, said: “Compliant call recording is an essential component of any organization’s cloud collaboration strategy.
“We are excited to expand our partnership with CallCabinet to give Webex Calling and Webex Go customers another option for compliant and comprehensive call recording and analytics.”
