Intermedia has launched its generative AI assistant for its Unite communications and collaboration platform to enhance business productivity.
This tool is embedded within the chat interface of the Unite mobile and desktop apps, illustrating Intermedia's intention to leverage AI for improved collaboration, efficiency, and customer care within organisations. This removes the need to switch to external AI platforms and ensures both privacy and convenience, meaning users can utilise the assistant in the same platform as the one where they make calls, have video meetings, share files, and use chat.
Mark Sher, SVP of Product Marketing at Intermedia, said:
With the introduction of Intermedia Unite AI Assistant, we’re taking a significant step forward in making AI accessible, secure, and an indispensable part of the workplace. Whether it's helping to draft emails, memos, or other content, summarizing data, or assisting with research, Unite AI Assistant is yet another example of Intermedia designing and delivering technology that helps businesses of all sizes gain greater efficiency and productivity."
The Unite AI Assistant is designed to address the escalating demand among customers for secure and user-friendly AI solutions. Users can achieve faster results with high-quality outputs by facilitating tasks such as content creation, information summarisation, calculations, and coding.
The Unite AI Assistant also adheres to a privacy-first principle. The tool is built on third-party generative AI technology but is configured to keep data within the business, maintaining confidentiality. This approach aligns with Intermedia's commitment to responsible AI usage and is a critical factor in the era of data security concerns.
Part of the Intermedia SPARK AI Technology suite, the Unite AI Assistant is a component of the business's broader initiative to complement intelligent and responsible AI across its communications, collaboration, and contact centre platform.
The tool is also accessible for Intermedia customer account administrators, who can activate it with one click, simplifying the implementation process and saving valuable time and resources.
