Intermedia is to assume NEC's UCaaS and CCaaS business, UNIVERGE BLUE, in North America and NEC's partner relationships in Europe.
Intermedia has announced it has entered into a definitive agreement with NEC over its UCaaS and CCaaS operations, which it underlines marks a milestone in its global expansion, bolstering its brand presence and leadership position in the cloud comms market.
Intermedia says this assumption of businesses builds on its partnership with NEC, which began in 2020, around the UNIVERGE BLUE solutions.
"As NEC's exclusive cloud communications partner, together, we have successfully grown the UNIVERGE BLUE UCaaS and CCaaS business at an accelerated pace around the globe," commented Michael Gold, CEO of Intermedia.
Intermedia is thrilled to announce this transaction and looks forward to welcoming NEC's UNIVERGE BLUE customers and partners directly to the Intermedia family. This evolution in our relationship strengthens our position in the cloud communications market and opens significant new opportunities for growth and innovation."
NEC will maintain its management of the UCaaS and CCaaS business in Japan and Australia, in collaboration with Intermedia.
More Details On Intermedia Assuming NEC's UCaaS And CCaaS Operations
Upon the transaction's closing, Intermedia will take over responsibility for NEC's existing UCaaS and CCaaS partner and customer contracts. Intermedia outlines that this includes managing all aspects of NEC's partner relationships, such as directly providing comprehensive technical, sales, marketing, and billing support to partners and customers.
Intermedia assures that the transition will be seamless for NEC customers and partners, as they already use NEC-branded versions of Intermedia's unified communications, collaboration, and cloud contact centre solutions. Intermedia stresses that existing service agreements, contracts, and support arrangements will remain in place through integration to ensure continuity of service.
Intermedia promises the transition will offer customers and partners more direct access to its teams and solutions. This strategy, which includes sales, marketing, and technical support, is designed to ensure seamless integration and continued excellence in service delivery with no disruption to existing services or programs.
