In a world where both communication and business environments are growing increasingly complex, businesses are on the hunt for a solution to help simplify their technology stack while enhancing productivity and customer engagement. Today’s employees don’t have the time or patience to navigate dozens of different apps when they want to connect with customers, collaborate with colleagues, or access critical files.
Fortunately, all-in-one SaaS solutions have emerged to address the growing demand for a truly unified workplace experience. Intermedia Unite, the cloud-based solution for combining phone, video, chat, business texting, file management, and contact centre technology, allows businesses to unlock the benefits of flexible workplace synchronisation.
This convenient and scalable solution combines excellent communication and collaboration tools, with an easy-to-use interface, and exceptional security and compliance features. Let’s take a closer look at the features and benefits of Intermedia’s combined UCaaS and CCaaS solution.
Intermedia Unite Platform Review: Features
Designed to empower modern employees, Intermedia Unite is a comprehensive platform, built for communication, collaboration, and customer engagement The easy-to-use platform is available to access on virtually any device, with installable softphone clients for computers, mobile apps, and easy integration with a variety of headsets and desk phones.
What’s more, Intermedia even offers a dedicated version of Unite specifically for Microsoft Teams users, allowing Microsoft fans to embed powerful phone system technology and advanced features into their existing workflows. The core features of Intermedia Unite include:
- Business phone: A comprehensive VoIP toolkit with more than 90 features, including HD voice, and unlimited domestic calling in regions around the world.
- Video conferencing: Secured 720p HD video and audio conferencing with screen sharing, interactive presentation tools, and intelligent virtual assistants.
- Team chat: Real-time and asynchronous chat tools for individuals and teams, with file sharing and multi-media options.
- SMS/Texting: Gives customers the option to communicate with a business the way they want to communicate, through texting.
- File management: Share and collaborate on files and documents from any location, with real-time backup and restore functions.
- Auto attendant: Automatic greetings and intelligent routing options to connect customers to the right agent straight away.
- Hunt groups: Route incoming calls to specific teams who share responsibilities, to keep teams running smoothly.
- Presence: Track the real-time working status of teammates in an instant, with easy-to-use presence functionality.
- Integrations: Deliver a customized communications experience by integrating Unite and Contact Centre functionalities into leading pre-built business applications.
- Security: Intermedia Triple Shield Security protects customer data through layers of security technology that encompass three main points of potential vulnerability – protecting user access, securing applications, and defending data and the cloud infrastructure.
- Administration tools: Simple end-to-end solutions for onboarding and managing users, services, and devices from a cloud-based portal.
- Analytics: Actionable insights on employee performance, system quality with real-time intelligent analytics, visual dashboards and reports
- Data archiving: The Unite Archiving add-on feature automatically preserves, searches for and retrieves critical business communications.
The Core Benefits of Intermedia Unite
As a fully flexible and versatile solution for business communications and contact centre management, Intermedia Unite provides businesses with everything they need to run a secure, effective, and productive team. The solution combines state-of-the-art phone functionality, with exceptional collaboration and customer engagement tools, without compromising on ease-of-use.
What’s more, Intermedia Unite promises a 99.999% service uptime, backed by SLAs, for absolute peace of mind, with J.D. Power-certified 24/7 technical support for all customers, not just the biggest customers.
