Remember how scary learning to swim was as a child? Being dared to jump in at the deep end, off the highest diving board 100’ high? Any miscalculation meant a stinging belly flop. So when you move a 20 seat (or bigger) contact centre to the cloud, that same anxiety occurs. One miss-chosen option could be catastrophic. That’s where Invosys can help - enterprise telephony with Unified Communications as a Service (UCaaS) through a simple app.
'Simplicity at your fingertips' - How Invosys Eases Cloud migration
Speed is critical when moving communications to the Cloud, especially if there's a disaster. But porting inbound PBX call-handling capabilities, such as IVR and call routing, can take days. Often that's disruptive. When customers call, they won’t be able to place orders. Relationships sour. They buy elsewhere. Invosys Flow is a Unified Communications platform. It enables fast, flexible migration from on premises telecommunications to the Cloud. Unlike other UC platforms, many of which have a simplistic range of inbound call features, Invosys provides enterprise-grade contact centre features from a single app. Invosys Flow provides:
- Dynamic call queuing, for effortless management of inbound traffic
- Virtual call routing, so calls are answered by the correct staff member
- Ring and hunt groups, so calls are never missed
- A comprehensive range of analytics
- A full suite of unified communications features including messaging, video meetings and collaboration
All in one simple mobile or web app.
Avoid Disaster By Migrating in Seconds
As Stephen Taylor, Head of Product at Invosys explains, “You’re a customer with high volume calls coming into your PBX. Phones are being answered permanently. Then suddenly that office burns down. So you quickly point those calls to Invosys Flow. Calls are taken in seconds in another office - or by home-based staff - without callers noticing the difference. All through a mobile app or web interface, on any device, anywhere in the world.” With Invosys you can: -
