JPL Telecom has been in the headset business for 17 happy years now. It has recently decided to broaden its reach and take its ample endpoint experience to the conferencing solutions field. The company's recent development – a compact, go-anywhere webcam called the Vision Mini – was originally aimed at the education field. Much to JPL's surprise, it was actually received with an overwhelmingly-warm embrace by the company's largest target audience – the contact centre industry.
"We've officially put it on sale and had some huge orders. That's taken me by surprise," says James Clarke, JPL Telecom CEO.
"I guess it was just right for the market. One of the largest contact centres globally have knocked us over sideways with the quantity they asked for. We've actually rolled out 80,000 units between now and Christmas and will potentially roll out 300,000 units next year. In addition, we have seen a significant demand in both advance orders, sample requests and demonstrations in the USA, Canada, Europe, Russia and the UK."
From Education to Contact Centers
As Clarke puts it: the Vision Mini is a "no-nonsense" product. As far as its specs go – it's definitely well-suited for large rollouts in today's remote learning and working environments.
A quick look at the Vision Mini's key features:
It's Plug-and-Play and platform-agnostic; It has a tri-fold hinged bracket, dual microphone, a 1080p lens, a 67° viewing angle and a power-on indication; It comes with a privacy cover and its very own carrying case; and on top of all that, it's delivered at the highly-affordable end-user price point of £45.90 apiece.
The compact webcam's bracket is simple but also a highly important feature.
It's built in such a way that not only allows complete left-to-right manoeuvrability and fits on screens of all sizes – but also enables one to tilt their camera in order to show the other person what's happening on their desk.
So, how did a product developed for the education industry turn out to be a classic contact centre solution?
