FeatureUC&C26 Sept 2017 · 2 min read

The Latest Update from The Market Leader for UCaaS Technology

BroadSoft are delivering a range of all-new UC-One features to the BroadCloud UC-One communicator mobile, desktop, and tablet-based clients

Rebekah Carter

If you're looking for cloud unified communications and collaboration (UCC), then it doesn't get much more cutting-edge than the solutions offered by BroadSoft's "UC-One" service. The system is designed to be the market-leading technology for UCaaS, helping businesses to stay collaborative, productive, and connected, no matter the circumstances.

The UC-One "Communicator" app is a system that allows business professionals to stay connected on any device, transferring files, meeting with colleagues, and engaging in conversations in a cross-functional and global workplace. Now, BroadSoft is delivering a whole new range of features to the Communicator setup, for tablet, mobile, and desktop clients alike. The updates will be available to all end-users with the correct service setup.

What to Expect from the UC-One Communicator Update

The new features came out officially on the 1^st of September, with some aspects only available to end-users who have the executive assistant services and call centre agent attached to their package. If you have the right package in place, you can look forward to features like these:

New Visual Voicemail

An update for the Communicator desktop app, the visual voicemail solution allows you to see a third tab on your communication history screen where you can check out a list of all your voicemails. All you need to do is click on one of your mails to listen to it, and any missed calls will show up with their own dedicated icon.

You can enable visual voicemail by going into the end-user settings on the "MyPhone" system, and clicking through "My Messages" into the Settings category. You can either choose "On" or "Always" options for your visual mailbox.

Queues for Call Centre Agents

Any contact centre environment knows how difficult it is to maintain structure when there's a high volume of calls coming into a business. The latest UC-One Communicator update works across all devices and allows users to either leave or join call centre queues at their leisure. You can also set an "ACD" automatic call distribution status too, depending on the services and configuration assigned to each user.

You can view all the currently assigned queues on the network, leave and join new queues, and change your state using the entry solution in the side navigation menu.

Executive Assistant Features

Finally, the updated executive assistant service is only available for the desktop UC-One Communicator package. The system allows assistants to operate on an executive's behalf to manage call answering, screening, and placing services as a sort of acting executive. A single assistant can have numerous executives, and they can:

Check that incoming calls are specifically intended for the right executive (meaning fewer time-wasting calls)
Answer incoming calls on the behalf of the executive to screen communications before pushing the call through to the right person at the right time.
Select their preferred role when making calls on the behalf of an executive through a pull-down tab.

To learn more about the update, head over to the BroadSoft website.

rate this story

helps rank stories across uc today

The discussion0 takes · attributed & checked

Does this reflect your experience?

opening the room…

Read nextordered by techtelligence · every pick explained

same beat · UC&C