NewsUC&C3 Oct 2019 · 3 min read

LogMeIn Overhauls GoToMeeting Platform

LogMeIn has launched a revamped version of its GoToMeeting platform, offering an enhanced video-first meeting experience for users, as well as improved management and security features for IT administrators

Rene Millman

In addition to positioning the platform as video-first, it also sports , a new meeting hub, meeting diagnostics, and additional AI-powered transcription capabilities. It also has a new look with more consistency across desktop and mobile applications.

Mark Strassman, SVP and GM of UCC at LogMeIn, told UC Today in an exclusive interview that the upgraded product was developed off the back of feedback from customers. He said that the platform has over 25 million users a month. They also use the product for 10 billion minutes a year.

He said the enhancement for both the end user using the product,

“so the product will be fast, delightful, really consumer focused video first experience”

and for IT teams needing extra controls over enterprise deployment, security, and use.

New Features

[caption id="attachment_17996" align="alignright" width="200"] Mark Strassman[/caption]

Among the new features are the Hub where users can look at a single workspace , complete with meeting information, diagnostics, the ability to chat, start and schedule meetings.

There is also improved scheduling by making it easier for users to to choose between one-time or any-time meetings. Hosts can now create multiple personal meeting rooms with custom. There are also new plugins and integrations with Office 365 and Outlook, G Suite Calendar, Salesforce and more.

As well as this, there is faster join time. Starting a session is now 65 percent faster than before. Attendees can also choose between a download-free web meeting or joining via the new GoToMeeting desktop or mobile apps.

The new in-meeting Experience includes a video-first design with controls such as leaving the meeting and the ability to see exactly what users are sharing. Meeting hosts have the ability to choose multiple camera views, along with new controls, including screenshot and zoom in or out to focus on a particular area of the screen being shared.

There are connectivity and processing enhancements to provide a reliable audio experience in the office, at home, or on the go even in extreme low-bandwidth situations.

“If you don't have audio, you can't hear each other or you are coming in no audio or there's echo or feedback or during low bandwidth situation, it sounds robotic, that's where meetings fall apart,” said Strassman.

“We've put in a whole set of new transport technologies on audio that make our solution the best solution, especially in low bandwidth situations”

Artificial Intelligence

It also features real-time note taking. Organisers can launch the note taking feature where notes will be time-stamped and available for review and editing. The system will auto-generate AI-based action items and recommendations alongside the notes an organiser creates.

For IT administrators, the new product has a meeting diagnostics report where IT admins can oversee audio and video quality, to discover and fix the root causes for meeting quality issues.

Its new GoToRoom sees LogMeIn partnering with Poly and Dolby to create turnkey video room solutions that install in minutes. “So they can put these room solutions right in their room and dial into GoToMeeting rooms in there,” said Strassman.

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