'Out Loud' Collaboration Trends with VP and Analyst at Nemertes Research, Irwin Lazar

The pod runs through Nemertes' data analysis of the collaboration space to reveal the trends around uptake of the various technologies and how this is going to massively increase going forwards. Irwin also explains that continued end user education and training is going to form a key facet of technology deployments.

We then move on to examine the ever increasing role of digital transformation within UC and Collaboration and how the two will develop alongside.

Finally Irwin examines collaboration technologies role in improving the customer experience by drastically improving the tools that businesses can utilise to provide services.