The customer service software solutions provider Luware has recently announced the launch of their newest cloud-native customer service suite, appropriately named Luware Nimbus.
The modular solution is a cloud-native solution for Microsoft Teams, using the Microsoft Graph API, built and running on Azure. Luware Nimbus allows customers to set up their call queues, routing and contact center in a very short time and with no additional infrastructure. Thanks to the cloud-native integration, customers can leverage the full capabilities of the Microsoft ecosystem.
Modular suite for all customer service use cases
“We have a strong trust in Microsoft Teams and that the platform will revolutionize customer service,” says Philipp Beck, CEO at Luware, explaining that, “We go a step further, not only adding functionality to Teams, but taking full advantage of the Microsoft ecosystem and its power – for integration, automation, AI and all of what’s to come in the future.”
Luware has already been offering Routing, Contact Center and Attendant Console solutions for Teams for over a year. With Luware Nimbus, the leading software vendor announces a completely new product suite which will gradually replace its current ‘Luware Stratus’ product family. Nimbus is modular, offering solutions (feature bundles) for various customer service use cases:
- Luware Routing for smart call queuing and routing based on teams’ presence, basic CRM integration etc. (planned for beginning of 2021)
- Luware Contact Center with skill-based and database-routing, full CRM integration etc. (planned for second half of 2021)
- Luware Attendant Console for fast and easy manual call transfers (planned for beginning of 2021)
- Luware Recording for financial compliance and quality management recording (available now)
Luware Nimbus preview and launch
In a preview video, Luware shows some of the highlights of Luware Nimbus:
