UK leader in cloud and managed service IT solutions, Maintel has recently introduced its new ICON Teams Connector. This multi-tenanted solution helps businesses to enjoy the complete phone experience from Microsoft Teams without any disruption.
As businesses continue to embrace Teams as their primary solution for collaboration, adding voice into the mix enhances the completeness of the service. The ICON Teams connector is a hosted service connecting Microsoft Teams to the PSTN using Microsoft technology for direct routing. This ensures that businesses can make and receive their calls through Teams without a Microsoft calling plan.
The ICON Teams connector is a flexible and accessible solution for those who would prefer to avoid Microsoft calling plans. This service allows businesses to adapt to the changing needs of their markets at their own pace.
Creating a Simpler Solution for Microsoft Teams
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Tim Hiscox[/caption]
Unlike on-premises business calling solutions which sometimes take weeks to initiate, the ICON Teams connector can be set up in days, or even hours. Maintel has an SBC for Microsoft within its ICON network which they can connect to their telecoms provider and Microsoft phone system space. The service provides rapid deployment with minimal costs.
The Teams Connector builds on numerous years of knowledge and experience that Maintel has in designing, supporting, and implementing voice and data solutions for clients. Combining a cloud SBC with calling plans means Maintel can deliver a fully-managed service for Teams users.
According to Head of Digital Workplace for Maintel, Tim Hiscox, every business wants to access the “holy grail” of the digital environment – a single pane of glass platform. This platform would support everything from chat and calls, to video and document sharing. While Teams can serve most of these requirements, it misses out on the ability to deliver calling like a traditional telephony provider.
Looking to the Future of Collaborative Teams
The ICON network connector from Maintel allows businesses to discover the missing piece of the puzzle in their quest for the ultimate UC&C environment. This is valuable not only in the current space, but it is also likely to be important in the years to come too. The growth of the remote working landscape is set to increase the need for more efficient collaboration and communication solutions. Companies need to have the most appropriate solutions in place to reduce risks to productivity.
A cloud-based platform that can enable the workforce to operate and collaborate efficiently is sure to be a must-have in the years to come. Direct Routing through the ICON Teams connector with Maintel will deliver a bespoke and reliable service that meets the needs of today’s transforming businesses, without the excess costs.
