The modern unified communication tech stack is a complex environment.
Multiple vendors; multiple integrations; multiple inter-dependencies: all needing to work in harmony in order to deliver that desired seamless user experience.
It’s a super-smart ecosystem that fuses internal and external communications tools (voice, messaging/chat, and videoconferencing) with wider business productivity tools such as Customer Relationship Management (CRM) platforms, IT service management systems, human resource management portals, and, ultimately, hundreds or sometimes thousands of disparately-located devices or other types of endpoints.
Deploying a third-party platform that centralizes provisioning and automates routine administrative tasks has a positive impact on efficiency and security; enabling IT experts to focus on more strategic, high-value tasks while maintaining order and cost efficiency of the extensive investment in these mission critical tools
However, complexity can come with increased vulnerability. So, for enterprises (and their IT service providers), picking a technology vendor obsessed with security is paramount.
“Whether it’s protecting intellectual property or customer data, enterprises must place more and more importance on security. With the ever-increasing number of digital assets and the rigorous expectations of global standards to which they must adhere, it’s right that they do so,” says Micah Singer, CEO at leading global communications management software provider Kurmi, whose suite of solutions come with security measures and protections baked-in.
“Our primary business is UC provisioning automation, but the truth is that we and every organisation must be in the security business. The threats are real and very present, both in frequency and sophistication, and that means security must be inherent in the management of every workflow, every process, and every digital tool.”
Of course, most business management tools, individually, comprise some kind of built-in, specific security smarts. However, Kurmi’s management software - a system that manages data and processes from many underlying vendors - must be up to the challenge of maintaining control and governance across multiple resources from behemoth vendors like Cisco, Microsoft, Zoom, Avaya, and a raft of key communications technologies.
“Large enterprises rely on a lot of different and often very large vendors which in aggregate must adhere to corporate, industry or national standards,” says Singer.
“However, depending on how data is moving through the organization and its diverse technology investments, safety is only as strong as the weakest link.
“We are ISO 27001 certified to ensure that our team and our infrastructure use best practices in the way we handle our customers’ information. We have painstakingly built an internal culture that puts security at the heart of everything we do. Almost every new opportunity we get has a security questionnaire component we must pass, and we perform software penetration tests to guarantee compliance. As a result, we provide comfort and added value to many of our customers that are in are in heavily-regulated industries, like finance, insurance, healthcare, and government.”
