Moving to UCaaS platforms has always involved a lot of work for organisation's administrative teams. The duplication of user profiles and general access rules has been a mundane and inefficient task that has been an additional hurdle to organisations wanting to make the leap to UCaaS. Masergy, the networking software services company, aims to remedy that.
Last week at Enterprise Connect 2018 they announced the release of their new automation tool to streamline UCaaS user provisioning. The tool utilises RESTful API (Application Program Interface) to reduce the repetitive workload for IT and administrative teams within organisations when migrating to UCaaS platforms. Dean Manzoori, Vice President for Product Management in UCaaS at Masergy was available to explain why this tool can be so useful for organisations.
"We have the APIs available, we have the know-how so you now you can write a script that connects events from your active directory into the call platform. If you think about it if you reduce the duplication of data entry into dual platforms you can reduce resources required and man hours by half."
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Dean Manzoori, Masergy[/caption]
The larger the organisation, the greater the efficiency saving. Enterprises with thousands of users will drastically reduce the amount of time required to provision their databases in new UCaaS platforms. Although it is not just the time saved directly on data entry that can benefit any organisation utilising the new solution. It also reduces the requirement for IT managers and staff to learn and use a further administration portal for adding, modifying, or deleting UCaaS user accounts. All of the usual tasks can be managed from an organisation's existing human resource business applications with rules in place to duplicate these into other platforms.
“Today’s enterprises need to create efficiencies wherever possible”
Masergy’s new tool creates efficiencies with the below features:
