The need for multi-UC deployments has become a reality for enterprises worldwide. We have seen an enormous uptick in the development of UC platforms. Still, the rapid adoption has come at a price for customers trying to manage multiple platforms and Carriers and Operators trying to provision them.
Customers still need to stitch together UC platforms because services may not be available in certain regions, or they may inherit alternative platforms through acquisition. From a strategic point of view, many now see the use of multiple platforms as a way to mitigate risk in case of outages or play to the wants and needs of the workforce.
Provisioning multiple platforms into the same enterprise customer comes with a heavy payload for a Carrier. Until now, the complexities of delivering a UC solution into a large enterprise have required a specialist team; as multi-UC solutions become the norm, several teams have become necessary to provision a solution. This leads to excessive costs, slow delivery times and clunky management solutions across multiple portals.
Mark Bunnell commented, “We are working with carriers and operators that have separate departments for each vendor platform. In a multi-UC world that makes deployments complex, costly and challenging to manage, teams need to collaborate to deliver these solutions effectively.”
Carriers and Operators are desperately seeking efficiencies around deployments and looking to consolidate portals into single-user interfaces where possible. Delivering this with a common customer experience is the utopia that only some deliver successfully.
The Unicorn stories have been prevalent in the UC space since the pandemic forced evolution and adoption of technology at a scale no one could have anticipated. Regular readers will be familiar with the explosion of UC. Still, you may not be as au fait with the ecosystem enabler NUWAVE and its growing reputation as the go-to for Carriers and partners looking to provision and manage UC platforms across the market’s top three vendors (Microsoft Teams, Zoom and, more recently, Webex). The approach could be another ‘hockey-stick moment’ for the industry as it battles to increase its margins in new ways.
NUWAVE recently announced the iPILOT platform now provisions and manages Webex Calling proposition. For more information, click here.
Bunnell continued, “We allow the carriers to consolidate their provisioning teams and reallocate resources. Lower-skilled employees can use iPILOT to provision and manage any of the big three platforms. They are all provisioned in the same way with the same process. This means those high skilled engineers and departments that normally get involved in provisioning can concentrate their skillsets on more high value or complex work. iPILOT is so simple to use that the customers can even self-serve and manage their environment as they scale.”
This approach has a significant impact on training costs and efficiencies, too. Every solution is provisioned identically on the same platform, which negates lengthy training programmes with highly skilled staff that would be better utilised in other areas.
