Maximising Contact Centre Performance Through Data

Data analytics can help contact centres improve productivity and cut costs. UC Today speaks with Akixi chairman Martin Mahler on 2024 challenges.

UC Today's Kieran Devlin speaks to Martin Mahler, Chairman at Akixi and data and analytics expert.

In this session, we discuss the following:

The key challenges contact centres are facing in 2024 and how analytics can help address them
Practical use cases of how can be invaluable in contact centres
How data can provide visibility for improving productivity and creating cost efficiencies

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