It’s the juggernaut upon which a growing number of businesses now rely.
Once a stand-alone internal collaboration tool, it is now an all-singing, all-dancing cloud-powered platform capable of transforming the way everyone communicates.
But how many businesses are really leveraging the smarts of Microsoft Teams? How many have it at the very heart of their communication ecosystem? And how many have integrated it with other business-critical components?
The resulting dramatic enhancements to productivity and efficiency are there for the taking – all they need is a Managed Service Provider with the solutions, the partnerships, and the expertise to make it all happen.
“Disparate, siloed systems that users have to have to manage, maintain and train on are now a thing of the past – instead, people want the simplicity of having everything in one place,” says Matt Tancred, Head of Sales Specialists at leading managed IT provider Daisy Corporate Services, which is helping thousands of UK mid-market and enterprise businesses derive huge added value from their Microsoft Teams investment.
“Teams is where a growing number of people now live day-to-day. Their connections are all there, their communication and collaboration functionality is all there, their whole office suite is all there. Third party add-ons that provide additional user-specific capabilities such as voice calling, security, governance, and analytics can also be easily integrated. With the right solutions and the right Managed Service Provider, businesses can put Teams at the heart of their UC story.”
Of course, deployment and adoption are key. Technological change is often hard to manage, and end users crave a frictionless experience.
“Microsoft products have the same look and feel, and people learning to use new software like that kind of familiarity,” says Ella Goodheart, Microsoft Sales Specialist at Daisy.
“For example, adding voice calling to the Teams’ interface is really easy for users to pick up. It's fast and seamless for IT departments to roll out because they don't really need to do much teaching. For users, it's intuitive and feels the same.”
On the flip side, licencing Teams efficiently can be a complicated business, especially for businesses that do not have in-house experts with knowledge of the various nuances. Again, having the close support of a Teams-accredited Managed Service Provider can simplify the complex.
“Efficient licencing avoids unnecessary costs,” says Goodheart. “It’s about understanding an organisation’s processes and identifying which elements of the Microsoft stack will deliver the greatest added value. Having a partner with that licencing expertise can be crucial.”
