Leveraging the benefits of technological complexity can be a tricky business.
The move to the cloud; harnessing the hybrid working revolution; unifying the myriad mission-critical communications tools upon which the future depends.
For mid-market enterprises in particular, plotting a profitable route on this most modern of journeys requires the support of an IT Managed Service Provider which knows the road – and which itself is partnered with experts in making it as smooth as possible.
In today’s time-starved, simplicity-hungry work environment, automation is the key.
And that means that picking partners with the smarts, the culture and the expertise to deliver is about as important as it gets.
“It’s not so much about technological functionality as much of that is now commoditised – instead it’s about the value that can be added by our ability to help customers simplify, automate and self-manage their digital transformation experience,” says David Russell, General Manager, IT Services at Nexon Asia Pacific which, together with its global workplace management software provider VOSS, is enabling customers to benefit big.
Cloud pioneers since 2003 and a unified communications early-mover, Nexon was the first MSP in Australia to deliver a Microsoft Teams telephony system and has been doing so successfully for several years.
It deploys a VOSS Automate digital transformation platform configured with a clever ‘customer builder’ workflow that ensures onboarding AND subsequent user management is slick, quick AND profitable.
It integrates Oracle SBCs split across two data centers for redundancy, and it incorporates VOSS Insights to provide insightful end-to-end performance management of the voice solution.
It is a partnership rich in shared values – and one which enables Nexon to drive its own growth alongside that of its customers.
“We have long had all the commercials and all the engineering; it became a question of how can we differentiate ourselves?” says Russell.
“For us, that is a service play. For example, with the support of VOSS, we are able to provide our customers with an intuitive web portal they can use to manage many of their processes and control their IT costs.
