What’s not to like about Microsoft Teams?
In today’s work-from-anywhere world, the giant cloud-powered platform has become the go-to solution for millions.
It enables customers and colleagues to communicate and collaborate, and is acting as a potent digital enablement driver for millions of small-to-medium sized businesses still reliant on legacy systems.
For technology service providers, the ability to help those businesses seamlessly merge the old with the new creates huge opportunity to either begin a new, lucrative and long-term customer relationship or to bring extra stickiness to an existing one.
Providing users with Teams-native telephony capability in particular can be a game-changer. Integrating outdated PSTN functionality with cloud-powered voice calling not only modernizes, it also enables investments in legacy infrastructure to be sweated.
And that’s a win-win for all parties.
“The ability for businesses to leverage Teams as a single-interface, omnichannel communication and collaboration hub can have a hugely positive impact on efficiency, productivity, and user experience – frictionlessly integrating all of that functionality delivers huge value for everyone concerned,” says Akshay John, Principal Customer Solutions Architect at Dstny for Service Providers, whose suite of Teams voice integration solutions is the perfect case in point.
“Providing a Teams-based solution is crucial in the modern voice market.
We have been working in both those worlds for many years – with Microsoft and with telephony service providers – so we understand how best to bring them together. That experience means we can help service providers get connected quickly with effortless integration and management; launch an offering fast with our Carrier grade infrastructure and high availability service; and ultimately help them scale without limit.”
Dstny's comprehensive Teams offering caters for every type of voice integration currently available; Their globally popular Direct Routing solution Dstny Call2Teams enables organizations to connect their own telephony infrastructure to Teams to make and receive calls using PSTN, retaining all the benefits provided by their current phone system; Dstny Carrier Automate gives Carriers a route into Operator Connect, which enables organizations to consume the telephony services of their preferred or existing phone service provider within Teams; Dstny Teams Connect provides feature-rich Teams-integrated office phone system that brings everything together onto a single interface; and now Dstny Converge adds a potential mobile connection into the Microsoft Teams ecosystem.
However, as well as the purely-functional capabilities of the offering, it is its white-label invisibility, speed-to-market, and support wrap which catches the eye.
