As the modern workplace continues to evolve, driven by globalisation and remote working, companies everywhere are searching for the right collaboration strategy.
Better collaboration means creating an environment where everyone and everything can work more seamlessly together. For many companies, this process starts with finding a tool that delivers more than just excellent user experience, but better business and customer experiences too.
As we move ahead into the age of UC 3.0, let's examine two major contenders in the collaboration space, Microsoft Teams, and RingCentral Glip.
Microsoft Teams vs. RingCentral Glip: User Experience
Adoption is one of the toughest considerations when implementing a new tool or service into a business. Companies need to ensure that their teams will feel comfortable using the solutions they implement.
Microsoft Teams has the benefit of being closely connected to the remainder of the Microsoft Office 365 productivity stack. This means that it feels like part of the group of tools your employees may already be using every day. If your business is familiar with Microsoft tech, then adopting Microsoft Teams will be a breeze.
What's more, Microsoft has built Teams from the ground up to be as accessible as possible. You'll find dial-in numbers for more than 400 cities across the globe, and direct routing and Teams calling plans too. There's even the option to access and use Microsoft Teams from any device or build your own conference or huddle room environment using certified hardware.
- Dial-in numbers for over 400 cities
- Easy-to-use UI for meetings and chat
- Access from any device
- Integration with Office 365 productivity suite
- Free tier available
RingCentral is also committed to making its collaborative tools as accessible as possible. Companies familiar with the RingCentral portfolio will feel right at home with the system, which they can access anywhere, anytime, and from any device. The easy and seamless user interface has led 96% of users to say that Glip makes their communications easier.
With RingCentral Glip, users have access to everything they need on the same unified page, included projects, video meetings, and team messages. To turn an instant chat session into a video meeting, all you need to do is click a button. Glip also works well with other apps in your business environment, such as Box, Google Drive, and Jira.
- One-click dialling abilities
- Use on any device
- Unified interface
- Integrations with office apps
- Familiar to those with a RingCentral portfolio
Microsoft Teams vs. RingCentral Glip: Team Experience
At the heart of most modern collaboration suites today, are the tools that help employees to work better together, no matter how far apart they might be. Microsoft Teams and RingCentral Glip are both excellent for unifying the workforce.
Microsoft Teams is an enterprise-grade tool that ensures your employees have everything they need to thrive. Whether it's group chat, direct messaging, or video conferencing, everything is available at a click of a button. Additionally, there are plenty of integrations to help you build out your collaboration experience. Not to mention, you get a seamless experience with Office apps like PowerPoint, Word, and Excel.
Bringing teams together to work with their favourite collaboration tools is simple, thanks to Microsoft features like H.323 compatibility and integrations with leading hardware vendors. There are also direct routing and Microsoft calling plans to help you manage your call strategy too.
- Collaborations with leading hardware brands
- Integrations with Office 365 productivity tools
- Real-time editing and file sharing
- Video and audio conferencing
- Instant messaging and group chat
- Meeting peripherals and hardware
Transforming your business with better collaboration is simple through RingCentral Glip. The app integrates with dozens of the apps that your teams use every day to ensure that everyone stays on the same page. Instant chat and group conversations means that day-to-day communication is simple. Additionally, you can instantly start video chats with a single click.
RingCentral Glip even integrates with RingCentral Rooms, an HD telepresence conferencing solution that's designed to suit companies of all sizes. RingCentral's extensive background in meetings and collaboration mean that organisations can adapt and develop their Glip solution however, they choose. Whether you're having conversations in real time, sharing screens and files to improve the context of your discussions, or launching video calls, RingCentral has you covered; there's even the handy option to manage tasks and projects too.
- HD telepresence conferencing available
- One-click video chats
- Instant chat and group conversations
- File and screen sharing
- Integrations with your favourite tools
Microsoft Teams vs. RingCentral Glip: Customer Experience
As collaboration tools become increasingly popular in the modern landscape, many companies are still trying to figure out how to build their portfolio. Some put meetings first, while others concentrate on keeping teams connected in any environment. Microsoft just recently ventured into the customer management side of collaboration by implementing direct routing and call plans into the Microsoft Teams experience.
With the Microsoft Teams phone system, companies can combine their back-end and front-end conversations, to get more control over what's going on with their bottom line. The calling features available through Teams give you all the essential tools you need to manage customer conversations, including call forwarding, transfer, hold, and voicemail. Additionally, you can assign specific numbers to each member of your team through the Office 365 admin portal.
