When you’re on a complex journey, you often need a guide to ensure you get to where you’re headed.
So it is with the move to the cloud.
Being aware of the general direction of travel does, of course, help you get started.
But when you need a deeper understanding of how to navigate the various twists and turns, it pays to put expertise and experience on point.
That’s why Microsoft has partnered with VOSS, leading digital workplace management software provider, to empower operators to accelerate customer transition to cloud-based phone and collaboration solutions.
End user enterprises are en route to the cloud in increasing numbers, and many look to Managed Service Providers, Value Added Resellers and System Integrators for help.
And that makes being able to provide the required effective and cost-efficient tooling, automation, and enablement capabilities key to a successful (and sticky) customer relationship.
“End user enterprises want to move their IT into the cloud for reasons familiar to all of us, and they are exploring their options – which means, for service providers, the challenge is to maximise customer retention,” says Tim Jalland, Solution Manager VOSS, whose recently launched ‘Microsoft Pivot Programme’ helps do just that.
“There is a big opportunity to work with those enterprises and to help them transform in ways which drive revenue and growth for all concerned.”
The Pivot Programme – a partnership between VOSS and Microsoft – equips MSPs with everything they need to help enterprises leverage the full, transformational power of the Microsoft suite of solutions, in particular Microsoft Teams.
And, particularly when there is scale and complexity at play, that kind of heavyweight tag-team can make the difference between an MSP losing, retaining, or even gaining customers.
“Large enterprises will inevitably need to complement the Microsoft Teams platform with other mission-critical integrated applications,” says Jalland.
“Call centre functionality such as voice calling, direct routing, call recording, for example, are just a few of the many adjuncts to the Microsoft Teams hub which require managing.
“Many enterprises will require a fairly complex infrastructure with a range of applications and a life cycle of tools to support their journey. There will an onboarding phase, an automation phase, and an administration phase. But there will also be insight, build, operate and runtime phases too.
