Mitel and BT have expanded their partnership to deliver a customisable UCaaS solution to UK business customers.
MiCloud UC and MiCloud CC allow UK businesses to easily migrate their communications to the cloud and gain the benefits of a complete business phone, collaboration, and contact centre solution in a subscription-based, low maintenance model. Customers already using a Mitel MiVoice Business system can even transfer their current configuration, retaining their existing hardware for maximum cost efficiency.
Based on Mitel’s MiCloud Flex technology, the new solutions are now available to BT’s customer base, which range from mid-market to enterprise and public sector organisations. A “significant” amount of these customers are already supported by Mitel’s solutions.
"Businesses are continuing to adopt highly flexible ways of working, and many of our customers are looking further ahead to their longer-term digital transformation goals,” stated Francesca Lee, Commercial Director, BT’s Enterprise unit.
“We’re at the forefront of offering converged digital solutions for business customers to embrace hybrid working and our partnership with Mitel supports our position. Through the MiCloud solutions, we’re expanding our offering to customers with an easy way to use cloud communications and collaboration capabilities to increase productivity and gain access to Mitel’s latest customer experience tools”
MiCloud UC and MiCloud CC are hosted in UK datacentres and offer businesses data sovereignty, compliance, and security. They also provide businesses with greater support, flexibility, and scalability for distributed workforces.
BT’s MiCloud UC offer includes real-time communications to help streamline collaboration and accelerate decision-making. MiCloud CC supports contact centre capabilities that enable companies to enhance the experience they deliver to their customers, offering them the option of connecting at any time and via any channel they choose.
