As workplaces continue to evolve and workflows grow more complex, businesses are starting to search for new ways to unify and align their technology stack. The demand for a single-pane-of-glass solution, capable of synchronising staff, enhancing collaboration, and streamlining communications is greater than ever. Fortunately, innovators like Mitel are on the case.
Part of a comprehensive suite of flexible tools built for UC, collaboration, and the contact center, Mitel MiVoice Business is an all-in-one tool kit for any communication strategy. The feature-rich Unified Communications platform combines intuitive tools for teamwork with contact center technologies, to provide businesses with a fully scalable, flexible workplace in the cloud.
Available on both a CapEx perpetual licensing model, and OpEx subscription basis, the MiVoice Business toolkit addresses the needs of companies large and small, as they look for new ways to enhance agility and cohesion in the modern workforce.
What is Mitel MiVoice Business? The Features
Produced by one of the market leaders in the communication industry, Mitel MiVoice Business is an end-to-end communication platform, providing companies with a unified, cloud-ready stack of software solutions. Suitable for implementation on any network, within any infrastructure, the technology delivers a powerful combination of voice, mobility, presence, conferencing, unified messaging, and collaboration tools, all in one convenient package.
Promising a single enterprise identity for both contact center and unified communication needs, MiVoice Business includes:
- Mobility: Embedded mobility solutions ensure teams can access softphones and communication applications wherever they are, on any device, without worrying about escalating business expenses.
- Unified communications: An all-in-one platform supports team members with a host of communication options, from video and audio conferencing, to messaging, and more, with a unified inbox for end-to-end visibility.
- Collaboration: Flexible collaboration tools and presence features bring teams together from every environment, empowering hybrid, and remote workforces to work seamlessly alongside their in-office colleagues, with file sharing, document management, and more.
- Contact center: The fully integrated contact center solution included with MiVoice Business supports companies in managing, routing, and handling calls and queries in an omnichannel environment. Companies can also leverage fully featured voicemail systems, auto-attendant capabilities, reporting tools, and music on-hold.
- Customization: Designed to suit the needs of any business environment, MiVoice Business supports a range of deployment options and setups. Companies can utilize flexible day and night modes, set up teleworker and hot-desking accounts, and manage everything with a comprehensive PC-based console.
- Applications: Mitel’s MiVoice Business also features a host of applications, including MiCollab and Team Meetings for global conferencing and communications, and back-end tools for reporting, analytics, call screening, and phone number controls.
Mitel MiVoice Business Review: The Benefits
Powered by the committed team at Mitel, the MiVoice Business platform is an infinitely flexible and scalable solution for combined unified communications and contact center management. Alongside a flexible deployment strategy, businesses can leverage a range of tools and resources from Mitel to help them customise and optimise their technology stack. There’s even a range of tutorials, courses, and videos available for onboarding on the Mitel website.
