The communication environment has entered the age of "DIY" performance. Now that organisations and customers alike need more agility and flexibility from their solutions, the one-size-fits-all model is outdated. Companies want customisation, accessibility, and endless opportunities for experimentation. The era of CPaaS is officially here.
Through CPaaS solutions, businesses can unlock endless opportunities within their communication stack. Rather than having to rip and replace a strategy every time new technology emerges, they can simply implement the things they need into their existing system. The Mitel Summit CPaaS solution embraces this creative new business strategy by helping ventures of any size or background to create applications in an instant. Mitel handles all the maintenance and infrastructure so that you can build the transformative tech for your organisation.
The Mitel Summit CPaaS Platform
Leaders in the communication industry, Mitel have a history of providing state-of-the-art UC solutions to companies from a range of backgrounds. Mitel brings 45 years of innovation and experience into the creation of their CPaaS "Summit" solution, which claims to go beyond APIs to deliver everything a business needs to grow.
With full access to the Mitel programming language, you can build whatever you need, and enjoy a fully-hosted experience for less back-end complexity. The Summit experience uses API-based communications applications to transform and develop your preferred apps in a simple environment. There's also the option to work with Mitel's advanced network of partners on applications that cover things like:
- Call processing: Add telephony functionality to your apps so that you can accept and place calls directly
- Text messaging: Send SMS reminders, notifications, wait times, confirmations and more to clients and employees
- Customer support: Give users the option to contact your customer support team through your app for a more seamless end-to-end experience
- Account information: Provide account information such as due dates and statements that allow customers to pay bills stress-free
- Marketing: Easily alert users of new marketing promotions and gain feedback with polls and surveys
- System alerts: Mitigate risk and stay proactive with system outages, fraud alerts, and notifications
Mitel Summit SMS API
As businesses strive to take advantage of the growing demand for mobile communications, Mitel Summit's SMS API can place you in your customer's pocket. With the easy-to-use platform, you can create convenient user experiences with SMS. Accessing Summit's powerful range of developer tools make it easy to integrate, build, and begin sending messages from mobile or website apps in minutes.
You can use the Mitel Summit developer toolkit to add text messaging into any application or system with ease. Features include:
- Custom notifications, reminders, status updates, wait times and more
- Marketing solutions to provide subscribers with promotions
- System alerts for emergencies, fraud detection, system outages and more
- Staff rostering with shift reminders, open shift broadcasts, and employee availability confirmations.
- Polls and surveys to collect customer and user feedback
- Two-factor authentication for security
Users can also include callback URLs in text messages so that customers can quickly and easily get in touch after a message is sent. Additionally, Two-way response ensures that users can engage with each other easily, ideal for customer services, scheduling and more. If you don't have the expertise to develop an app yourself, the Mitel Summit Solution Partner Network can help with access to instant development skills.
