Home, the coffee shop, the gym, the park: today’s modern office is pretty much wherever you want it to be.
For some, it is a fully-remote, permanently out-of-office new way of working.
For others, a hybrid mix of remote + office + customer site provides the perfect new routine.
Ever-evolving technology, of course, makes it all possible: smart tools and applications enabling enterprises, their workforces and their customers to communicate effectively - wherever, whenever and however they want.
Leading provider 3CX has been a pioneer of communications systems for many years and, unsurprisingly, is helping millions leverage the benefits of this new and dynamic world.
3CX is built for mobility, with iOS and Android apps that keep teams connected without tying them to the office building.
Users make, receive and transfer calls via their Web Client or mobile device using their office number; are able to communicate easily and conveniently with customers, website visitors and co-workers via SMS, Facebook, WhatsApp or live chat; or participate in video calls on the fly.
What’s more; clever, feature-rich functionality enables users to adapt their status when off-work; see their team’s availability; and call hands-free via seamless Siri and Bluetooth integration.
It’s all via the web, so enterprise phone bills can be cut in half thanks to a single, low-cost annual subscription and no ‘per-user per-month’ charges. Brilliantly, inter-office calls and calls between employees are completely free, even when made outside of the office.
3CX video conferencing, too, is free and – unlike some platforms – there is no time limit so users can talk for hours!
Enjoy enterprise-grade HD conferencing that’s secure and easy to use; set up meetings through your calendar; or simply hook up with remote teams or customers through a unique 3CX Meet Link.
There is in-conference whiteboard, screen-sharing, polling and chat functionality all available with just a few clicks, and conferences can even be streamed on YouTube.
Invitees can join a scheduled or ad-hoc meeting directly from their browser - no downloads, accounts, or app required.
When it comes to live chat, 3CX has that covered too.
Research suggests that as many as 50% of enterprise/customer live chats end up being forwarded to the call center, with the customer having to explain everything again!
