When investing in the increasingly popular arena of Unified Communications as a Service, business leaders have a number of factors to consider. Today’s organisations need to ensure their UCaaS solution is intuitive enough to ensure user adoption and powerful enough to boost productivity.
However, one of the most important points to consider is how to keep the communications space as secure as possible. With new regulations for privacy and data protection emerging all the time, and ever-evolving expectations among customers, UCaaS buyers can’t afford to overlook security. Fortunately, many of the top innovators in the UCaaS space are working to offer solutions.
With the right vendor, companies can ensure they have everything they need in place to keep their business and customers as safe as possible. Here are just some of the most innovative companies taking extra steps to secure the UCaaS space.
Amazon
As one of the leading cloud providers in the world today, Amazon Web Services is no stranger to the challenge of preserving security in an evolving landscape. The introduction of Amazon Chime into the UCaaS environment meant AWS could demonstrate its own unique approach to keeping business leaders safe and compliant.
Amazon’s Chime solution is brimming with state-of-the-art security features, from access management tools to ensure certain employees have access to specific tools to built-in encryption. Amazon Chime’s meetings are designed for security according to the latest standards in the current landscape. The solution is compliant with PCI DSS Level 1, FedRAMP, and even HIPAA.
Amazon Chime also has controls in place to keep data preserved and protected, including multi-factor authentication, least-privileged access, and penetration testing. The environment is one of the most reliable in the market for those concerned about security.
Microsoft
Easily one of the biggest vendors in the UCaaS space today, Microsoft has taken the communication and collaboration industry by storm. With Microsoft Teams, business leaders gain access to not just a fantastic multi-functional environment for UC. They also get state-of-the-art security and access control features throughout the entire Microsoft ecosystem.
Teams allows companies to implement team-wide and organization-wide two-factor authentication. There’s end-to-end encryption for your data and single sign-on available through Active Directory. Plus, the company’s tools are compliant with many of the latest regulations in the security world.
Microsoft Teams can even be enhanced to offer extra security solutions, like compliant call recording and auditing, with the assistance of partnership add-ons. What’s more, the partners Microsoft works with for Direct Routing and Operator Connect are all held to the highest standards for data management and privacy controls.
Avaya
Avaya is one of the better-known UCaaS providers in the world today. The company specialises in offering flexible collaboration environments, as well as combined UCaaS and CCaaS. There are even tools for integrating your own services to create a single-pane-of-glass environment.
Avaya’s UCaaS ecosystem is packed with a range of security tools for access control and compliance. There’s support for compliant analytics and recording. Plus, companies can rest assured they’ll have access to a range of secure data environments for their global conversations. Avaya even has a dedicated specialist service environment for those who need extra help.
Advanced services from UCaaS give business leaders real-time monitoring support for keeping track of potential threats and risks. With Avaya, companies can access next-level communications without compromising their security standards.
