Starting life solely as a hosted telephony partner for Gamma, MyPhones has now been an independent, channel only provider for more than a decade.
The company provides an extensive collection of endpoint options for customers, combined with sensational uptime and feature-rich technology. Offerings include PBX replacement options.
MyPhones has 3 platform instances across various geographical locations to deliver a fully Active/Active/Active hosted solution. Providing 5 9’s uptime, and a comprehensive 24x7x365 SLA, MyPhones is all about reliability. All operations and staff are in the UK too.
With a full Teams integration, Teams users can enjoy a sleek hybrid deployment with telephony powered by MyPhones Altos. There are fully integrated softphone clients and Windows softphone support, as well as offerings for a range of devices from market leaders like Poly, Cisco, and Yealink.
Features ranging from schedule service modes to call parks are available as standard. MyPhones supports analogue connections from any device via ATA, and partners can select SIP trunk and hardware providers suited to their business needs.
Most Recent Features
In the last 12 months (at time of review), MyPhones has released:
- Department group login\logout
- Full Microsoft Teams integration
- Upgraded integrated reporting with DDI, DND & itemised reports, which like the inbuilt call logger is free of charge
- Upgraded integrated wallboard, which shows live statistics as well as user status and call queuing
- New sales configurator
- Portal updates, making it a flexible and easier to configure solution
- Strengthened pricing model to unbundle the bundles for a more succinct pricing bracket
- Lifetime licences to enable partners to be able to lease the solution to their customers
Upcoming new features include:
- Improvements to PC application “PhoneBuddy”
- Improvements to features such as barge, monitor & whisper.
- Updates to integrated call recording.
- New handsets as they’re released through expert companies like Yealink and Cisco
MyPhones Channel Partner Support
For Channel Partners, MyPhones provides in-depth training for certification in areas like:
- Microsoft Teams
- Installation
- Provisioning
- Sales and Marketing
Bespoke solutions are available for partners with unique needs. The onboarding process is quick and simple, connecting directly with the MyPhones CRM for quicker signup.
Pre-Sales Approach
MyPhones believes that a comprehensive understanding of the modern market allows for a more complete perspective on telephony and aligned solutions, providing partners with a robust provider and knowledgeable team for advice.
From network and infrastructure requirements to a choice of endpoints, MyPhones can support and advise partners on delivering unique solutions to the marketplace.
Channel Strategy
MyPhones offers a flexible and feature-rich replacement for PBX solutions, with effective and simple pricing. The model helps partners and users to provide better advice and solutions for any vertical.
Microsoft Teams Strategy
MyPhones offers an integrated Microsoft Teams solution that supports end users in building an effective MS Teams endpoint with all the telephony services they need. This includes operating a hybrid of MyPhones desk phones and MS users on a single system, which call queuing, twinning, hunt groups, auto attendant, and more.
MyPhones attempts to integrate various features and products to their maximum capability. The MS Teams integration from MyPhones allows for a seamless and convenient hybrid deployment, or full MS Teams solution depending on requirements. Hybrid options ensure that only the users requiring MS Teams need to have the correct licensing.
Other individuals can use Altos softphones and existing solutions. Using MyPhones Teams voice onboarding portals allow for quick and simple access.
Can partners white label the platform?
MyPhones partners can display the portal under their own branding. This includes getting access to platform logos, naming rights, device logos, and product names. Partners also receive brandable marketing materials to help them reach customers.
MyPhones Connectivity
MyPhones is a completely agnostic platform which allows partners to choose preferred data providers, SIP trunking, and hardware. The freedom of choice means partners can maximise selling opportunities and profit margins across all products, while giving bespoke solutions to customers.
MyPhones Offerings and USPs
With a complete history in telephony and hosted solutions, MyPhones has a range of features and services to offer. The company has a full replacement solution for PBX in the cloud, with all the features of a traditional telephony solution. This delivers everything partners need and allows for the integration of call recorders, loggers, reporting, system programming and activation.
Licensing Price:
£1.95 + MyPhones Altos license Silver\Gold
MyPhones Verdict
Flexible and efficient, MyPhones ensures that companies of all sizes can build the communication strategy that’s right for them, with a complex PBX replacement offering in the cloud. MyPhones is all about giving customers the choices they need to design the ideal communication strategy. Partners can choose their own SIP trunk carrier, and they have the freedom to build a fantastic offering that differentiates them in the existing marketplace.
Because MyPhones is an agnostic platform, partners can add preferred data providers and SIP trunks into the mix, or just deliver the solutions that their customers request.
Benefits of MyPhones include:
- Extensive Teams integration: Companies can easily access a hybrid or full Teams deployment through MyPhones, allowing for a more modern approach to UCaaS
- Reliability: MyPhones promises 5 9s of uptime, combined with some of the best SLA agreements on the market
- Feature rich: Companies can access features ranging all the way from call parks, to integrated reporting features, new sales configurators and more
- Partner support: MyPhones supports its channel partners with a comprehensive pre-sales approach, excellent white labelling opportunities and a unique go to market strategy
- Agnostic: MyPhones doesn’t lock any partners or end customers into specific hardware and software. An agnostic platform gives companies more freedom to grow
