Neos Networks, a leading connectivity provider in the UK, recently announced the launch of a cloud-based solution for Unified Communications. The UCaaS offering will provide UK companies with a secure, enterprise-grade platform offering contact centre capabilities, collaboration, and communications. The service supports integration with many other market-leading solutions, including Microsoft Teams and Zoom
Neos Networks’ UCaaS system offers excellent levels of compliance, security, and reliability, as well as a centralised and intuitive management portal. The portal offers a go-to hub for proactively monitoring call features, along with admin management to ensure better meeting scheduling and organising. The result should be a more intuitive user experience.
A Comprehensive Communication Service
The UCaaS offering also offers first-class audio and video conferencing solutions for the new age of hybrid collaboration, secured with 24/7 proactive monitoring. The solution is offered via a licensing agreement to ensure that users only pay for the tools they want to use. Now that collaboration is essential for the current business environment, Neos Networks’ UCaaS believes it’s crucial to allow teams to work together effectively from any environment. The connectivity provider even offers mobility via fixed-mobile convergence.
The inclusion of tools for contact centre solutions like supervisor management, interactive voice response, wallboards, and call recording also means that Neos Networks has kept contact centre employees in mind too. This cloud-based offering will assist companies in staying fully connected in the new world of work, as remote and hybrid employment becomes more common.
The announcement about the new UCaaS offering forms a component of the UK company’s wider strategy for growth, as it attempts to enhance and expand its product options. Neos Networks believes this new offering will be a valuable complement to business connectivity features. According to Director of Product, Mark Charlesworth, secure, reliable video and audio communication is more essential than ever. A cloud solution that integrates with other platforms, like the Neos Networks solution, will be ideal in helping enterprises stay connected in the new age of work.
