Netcracker is integrating ChatGPT into its GenAI Telco Solution to unlock valuable use cases for telecom operators.
By integrating Open AI’s ChatGPT through the Azure OpenAI Service, Netcracker further strengthens its relationship with Microsoft.
The solution itself was launched on Monday to improve business processes within the telecom industry using generative AI technology.
Bob Titus, CTO at Netcracker spoke about the new integration: “Higher productivity and exceptional customer care are the goals of CSPs worldwide and achieving these while maintaining a good experience and cost efficiencies has been elusive.
“Through our ongoing collaboration with Microsoft, our GenAI Telco Solution will give our customers a way to boost the quality of services they are able to offer while reining in operational costs and improving retention, giving them a win-win scenario in today’s hyper-competitive landscape.”
ChatGPT enriches Netcracker’s solution by leveraging telecom data and knowledge, while Netcracker enhances ChatGPT through its use of real-time telecom data, context, and knowledge from operators’ BSS/OSS and data analytics platforms.
GenAI models are usually blind to industry specifics, according to Netcracker, but its solution can bridge this knowledge gap to produce accurate, relevant, and secure interactions.
Netcracker teaches GenAI models to understand the telecom business by rationalising interaction through intent recognition, search, retrieval, reasoning, and fine-tuning capabilities.
As a result, Netcracker’s GenAI Telco Solution offers greater customer experiences across all areas of the telecom business.
The solution also gives CSPs (Communications Service Providers) a collection of market-ready solutions that can improve call centre efficiency, bolster business and employees’ operational productivity, and speed-up sales conversations and recommendations for new offerings.
CSPs can use both public and private models, which allows the solution to fit into their unique business requirements.
Netcracker’s solution also includes the GenAI Trust Gateway, which offers telco-grade security and privacy by keeping customer data separate from GenAI models and creating strict data access control.
